Cloud Systems Engineer

Cloud Systems Engineer

Primary Purpose

Administer, support, and optimize the district's Google Workspace for Education environment and related cloud-based instructional technology systems. Provide advanced administration of user accounts, organizational units, device management, security configurations, integrations, and Google ecosystem services while supporting districtwide instructional and operational technology initiatives. Assist with automation, Chromebook lifecycle management, identity synchronization, and cloud platform optimization to ensure secure, reliable, and efficient technology services for staff and students.

Qualifications

Education/Certification

• Bachelor's degree in information systems, educational technology, computer science, or related field preferred
• Equivalent combination of education and relevant technical experience accepted
• Google Workspace for Education certifications, Google Administrator certifications, or related industry certifications preferred

Special Knowledge/Skills

• Knowledge of Google Workspace for Education administration including organizational units, policies, security settings, and account management
• Knowledge of Chromebook management, ChromeOS device policies, and Google Admin Console administration
• Knowledge of mobile device management (MDM) platforms and cloud-based endpoint management systems
• Knowledge of LDAP, identity management systems, SSO platforms, synchronization tools, and automated user provisioning systems
• Experience with ClassLink, OneRoster standards, roster synchronization systems, and educational application integrations preferred
• Knowledge of Google Workspace security practices including MFA, data protection, access controls, and compliance settings
• Knowledge of cloud-based educational technology systems and third-party Google integrations
• Knowledge of scripting, automation, and workflow optimization tools preferred
• Ability to troubleshoot and resolve complex cloud platform, device, identity, and account issues
• Ability to manage large-scale Chromebook deployments and lifecycle processes
• Strong organizational, communication, and interpersonal skills
• Ability to work collaboratively with district technology staff, campus personnel, and vendors

Experience

• Minimum of 2 years of experience supporting Google Workspace environments, cloud systems administration, or educational technology systems preferred
• Experience administering Google Workspace for Education environments preferred
• Experience managing Chromebooks and cloud-based device management systems preferred
• Experience with identity management systems, MDM solutions, and educational technology integrations preferred
• Experience in K-12 technology environments preferred

Major Responsibilities and Duties

Google Workspace Administration

• Administer and maintain the district's Google Workspace for Education environment including user accounts, organizational units, groups, policies, security settings, and administrative controls.
• Manage Google Admin Console settings and configurations to ensure secure and efficient district operations.
• Administer Google Workspace services including Gmail, Drive, Meet, Calendar, Classroom, Shared Drives, and related Google applications.
• Develop and maintain Google Workspace organizational structures, user provisioning standards, and administrative procedures.

Chromebook and Device Management

• Administer and support district Chromebook management including enrollment, policies, app deployment, updates, restrictions, and lifecycle management.
• Support and maintain mobile device management (MDM) platforms and cloud-based device administration systems as assigned.
• Develop and maintain Chromebook deployment standards, inventory procedures, and device management processes.
• Support districtwide Chromebook initiatives, campus deployments, and device refresh projects.
• Troubleshoot and resolve advanced Chromebook, ChromeOS, mobile device, and Google account-related issues.

Identity Management and Integrations

• Assist with administration of LDAP, identity management systems, SSO platforms, synchronization services, and automated account provisioning processes.
• Support and maintain ClassLink, OneRoster integrations, roster synchronization systems, and educational application provisioning workflows.
• Implement and maintain Google Workspace security best practices including MFA, account protection, device restrictions, and data security configurations.
• Support integration of third-party instructional and operational applications with Google Workspace services and district identity platforms.
• Assist with monitoring and maintaining compliance with district cybersecurity standards and data protection requirements.

Automation and Systems Optimization

• Assist with scripting, automation, and workflow optimization to improve operational efficiency and user management processes.
• Evaluate and recommend improvements to cloud-based systems, Google services, and educational technology platforms.
• Assist with implementation and support of district instructional technology initiatives and cloud-based learning systems.

Technical Support and Collaboration

• Provide advanced technical support and escalation assistance related to Google Workspace, Chromebooks, cloud applications, identity systems, and mobile device platforms.
• Collaborate with the Lead Systems Administrator and Senior Infrastructure Administrator to support shared systems, integrations, and district technology initiatives.
• Serve as technical liaison with Google and third-party vendors regarding cloud platform support and integrations.
• Develop and maintain technical documentation, procedures, inventory records, and operational guides.
• Compile, maintain, and file all reports, records, and documentation as required.
• Comply with all federal, state, and local policies related to technology operations, cybersecurity, safety, and data privacy.
• Follow district safety protocols and emergency procedures.
• Perform other duties and responsibilities related to cloud systems administration, device management, identity services, and district technology operations as assigned.

Supervisory Responsibilities

• None.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals

Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45 pounds and over)

Environment: Work is performed in an office environment; frequent on-call and after-hours work; occasional districtwide travel; may be required to be on-call 24 hours a day.

Mental Demands: Work with frequent interruptions; emotional control under stress

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.