Objective: Assist members to achieve their wellness needs and ensure fitness area is clean and safe.
Reports To: Fitness Director/Assistant Fitness Director
Criteria: Customer service experience and fitness knowledge preferred. Red Cross CPR/AED certification required within 60 days of hire.
As an AFF Team Member, Responsibilities Include, but Are Not Limited to:
• To get and keep members. • Perform duties according to the companys mission, vision, pillars of success, service standards, and business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability. • Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible. • Embrace and follow the company Service Standards, the guidelines outlined in the AFF training and policy manuals, and any applicable department-specific team handbooks. • Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority. • Arrive to work 5 minutes early. Wear department-specific uniform. • Actively participate in all department and club mandatory meetings. • Be a team player by contributing to both club and organizational goals. • Maintain open and honest communication with the team, partnering together as fitness professionals. • Read and sign the communication log.
As a Fitness Attendant Team Member, Responsibilities Include, but Are Not Limited to:
• Enforce all rules and regulations. • Observe fitness area to ensure member safety. • Instruct members and assist as necessary on proper, and during, the use of equipment. • Clean and maintain the fitness equipment and fitness areas. • Create and develop relationships with members to assure satisfaction with AFF. • Advise and direct members how to utilize membership amenities to achieve their goals. • Promote club/company programs and interests. • Anticipate needs of members and take action accordingly. • Perform other duties as reasonably assigned.