Club Attendant

Club Attendant

Pay Range: $12.77 - $16.00 per hour

Objective: Assist members in achieving their wellness needs and ensure the fitness area is clean, safe, and welcoming.

Reports To: Fitness Director / Assistant Fitness Director

Criteria: Customer service experience and basic fitness knowledge preferred. Red Cross CPR/AED certification required within 60 days of hire. In accordance with Virginia law, salary history will not be requested or used in the hiring process.

As an AFF Team Member, responsibilities include, but are not limited to:

• Get & Keep Members
• Perform duties according to the company's Mission, Vision, Pillars of Success, Service Standards, and business philosophy, continually supporting net member growth, retention, and club profitability.
• Provide the highest quality customer service by greeting members with a welcoming, friendly, energetic, and positive attitude always. Use members' names whenever possible.
• Embrace and follow company Service Standards, AFF Training and Policy Manuals, and any department‑specific team handbooks.
• Know the club's emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Arrive to work 5 minutes early and wear department‑specific uniform.
• Actively participate in all mandatory department and club meetings.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the team, partnering together as fitness professionals.
• Read and sign the communication log.

As a Fitness Attendant Team Member, responsibilities include, but are not limited to:

• Enforce all rules and regulations.
• Observe the fitness area to ensure member safety.
• Instruct members and assist as necessary on proper use of equipment.
• Clean and maintain fitness equipment and fitness areas.
• Create and develop relationships with members to ensure satisfaction with AFF.
• Advise and direct members on how to utilize membership amenities to achieve their goals
• Promote club and company programs and interests.
• Anticipate member needs and act accordingly.
• Input and manage your weekly work schedule in the club's scheduling platform by established deadlines, maintaining full accountability for schedule accuracy, timeliness, and adherence to club staffing need
• Perform other duties as reasonably assigned.