Club Host, TD Garden

The opportunity

Delaware North Boston Holdings is hiring a part-time Club Host to join our team at TD Garden in Boston, Massachusetts. As a Club Host, you will be responsible for providing positive, polished, and prompt guest service to Boston Garden Society guests at Bruins and Celtics games, concerts, and other events. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Build professional rapport with clients who visit TD Garden often for events, and welcome guests to Boston Garden Society clubs and lounges by confirming access and providing a wristband
• Be a subject matter expert on all things Boston Garden Society, including guest amenities, food and beverage offerings, activations, and more
• Handle complaints in a professional manner, escalating to management as necessary, and administer service recovery by providing guests with resolutions to issues
• Field incoming phone calls from suite clients and guests with various requests and relay such requests accordingly
• Collaborate with various departments to ensure the smooth operation of events

More about you

• Must be at least 18 years old
• Must be able to work nights and weekends, a minimum of 50% of events in each calendar month
• Must be an outspoken person who is comfortable working directly with a high volume of guests and clients

Must be willing to work under pressure to solve problems in a quick and efficient manner

• Experience working in customer service in a fast-paced environment preferred

Physical requirements

• Must be able to work in loud environments with flashing lights and lasers
• Must be able to push wheelchairs and other assertive devices
• Must be able to use a radio with an ear-piece

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.