Club Sports Customer Service Student Worker

Customer Service Support

• Perform opening and closing duties for the LaHaye Ice Center.

• Greet andassistguests visiting the facility for rink viewing, events, practices, meetings, and other activities.

• Provide professional and courteous customer service to all patrons.

• Communicate effectively with full-time staffregardingscheduled visitors, meetings, and facility activities.

• Work effectively as a team member while embracing and promoting Liberty University's mission.

Front Desk Operations

• Monitor and record entry of guests, students, faculty, staff, and alumniutilizingthe facility.

• Maintainaccuratevisitor records and daily participation data.

• Assistwith guest check-in procedures and provide facility information as needed.

• Track facility usage for reporting and operational purposes.

Package and Mail Handling

• Receive, sort, and distribute incoming packages and mailforLaHaye Ice Center staff and Club Sports personnel.

• Notifyappropriate staffmembers and coaches of package arrivals.

• Deliver packages and correspondence todesignatedoffices when necessary.

Phone and Customer Communication

• Answer incoming calls for the LaHaye Ice Center and Club Sports.

• Provideaccurateinformation regarding: 

• Coach contact information

• Hockey camp programs

• Public skating schedules

• Open hockey and freestyle sessions

• Ice rental opportunities

• Hockey game schedules and ticket information

• General facility operations and events

• Direct calls and inquiries to theappropriate departmentor staff member.

Payment Processing

• Process payments using approved university point-of-sale systems.

• Complete transactions for: 

• Club Sports team dues

• Team apparel and merchandise purchases

• Concessions

• Public event admissions, including public skate, open hockey, and freestyle sessions

• Facility rentals and other approved charges

• Maintain accuracy in cash handling and transaction processing procedures.

Administrative Support

• Assiststaff and coaches with various administrative responsibilities, including: 

• Updating university scheduling systems

• Maintainingfacility scheduling documents

• Creating andmodifyingdocuments, spreadsheets, and reports

• Assistingwith customer service communications and operational records

• Ensure records and documentation aremaintainedaccurately and professionally.

Event and Facility Support

• Assistwith facility events, competitions, games, camps, and special programs as needed.

• Supportconcessionsoperations during designated events.

• Provide event staffingassistance, including guest services and operational support.

• Assistwith setup, breakdown, and general eventlogisticswhen assigned.

Additional Duties

• Perform otherduties asassigned by supervisory staff.

• Maintain a professional appearance and positive attitude whilerepresentingLiberty University and Club Sports.

Required Qualifications

• Strong customer service and interpersonal skills.

• Excellent verbal and written communication skills.

• Basic computerproficiency, including Microsoft Office applications.

• Ability to multitask and manage responsibilities in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Ability to work independently and collaboratively as part of a team.

• Commitment to supporting the mission and values of Liberty University.

Physical Demands

• Ability to sit, stand, and walk for extended periods.

• Ability to lift and carry items up to 25 pounds on an occasional basis.

• Ability to perform duties in a recreational and event-based environment.

Driving Requirements

If travel isin the performance of assigned duties, the use of a personal vehicle or Liberty University vehicle may be necessary. Employees mustmaintain:

• A valid driver's license.

• An acceptable driving record asdeterminedby DMV review.

• Liberty University Driving Approval.

• Current automobile liability insurance.