About the Role
The Market Manager is responsible for leading the overall performance and operations of multiple retail locations within an assigned market. This role requires a strong multi-unit leader with sound business judgment, operational discipline, and the ability to drive a consistent, service-focused customer experience across every location in the market.
The Market Manager will oversee store leadership development, market-level financial performance, inventory integrity, operational execution, and customer experience while partnering closely with regional and cross-functional leadership. This role carries responsibility for standardizing execution across locations and elevating underperforming stores to market standard. Responsibilities may evolve as business needs change.
Key Responsibilities
Leadership & Team Development
- Lead, develop, and hold accountable the General Managers and store leadership teams across the market
- Drive hiring, onboarding, training, coaching, and performance management standards consistently across all locations
- Build a high-performing, accountable leadership bench and support succession and internal growth within the market
- Establish clear expectations and provide consistent coaching and feedback to store leaders
- Maintain strong communication across the market regarding priorities, goals, and business updates
- Model professionalism, ownership, and a customer-focused leadership approach at every location
Business Performance
- Own overall market performance, including sales, labor, expenses, and operational results across all locations
- Translate broader business goals into clear, actionable plans for each store and its leadership team
- Monitor key performance indicators by location, identify trends, and drive improvement where results lag
- Evaluate local market conditions, competition, and customer needs to support business decisions
- Maintain strong controls around inventory accuracy, shrink, and loss prevention market-wide
Multi-Unit Operations
- Oversee daily operating procedures across all locations and ensure consistency store to store
- Ensure accurate cash handling, reconciliation, deposits, and reporting at every location
- Ensure each location remains clean, organized, well maintained, and customer ready
- Identify facility or operational needs across the market and partner with appropriate teams to resolve them
- Ensure established policies, procedures, and operating standards are consistently followed at all locations
Inventory & Operational Controls
- Oversee receiving, inventory tracking, reconciliation, and product movement across the market
- Ensure appropriate inventory levels, product accuracy, and presentation at each location
- Establish strong operational controls and hold store teams accountable to established procedures
- Partner with internal teams to support inventory accuracy, risk management, and operational consistency market-wide
- Ensure required records and documentation are maintained in accordance with company and applicable regulatory standards
Customer Experience
- Champion a consistent, high-quality customer experience across every location in the market
- Lead by example and coach store teams to deliver approachable, knowledgeable, and efficient service
- Build strong relationships with customers and the surrounding communities
- Identify opportunities to improve service, accessibility, and the overall customer journey across the market
- Support store leaders in resolving escalated customer concerns effectively
General Expectations
- Operate effectively in a fast-paced, multi-location, and evolving business environment
- Travel regularly between locations within the market as business needs require
- Maintain strong communication and partnership with regional and cross-functional teams
- Demonstrate sound judgment, ownership, and accountability for market-level business outcomes
- Identify opportunities for continuous improvement across people, processes, and performance
- Perform additional responsibilities as needed to support the business
Qualifications
- 4+ years of leadership experience in retail, hospitality, consumer services, or a similar customer-facing environment, including multi-unit or district-level responsibility
- Previous responsibility for leading leaders and driving performance across more than one location
- Strong experience in customer service, team development, and leadership coaching
- Experience managing inventory, cash controls, labor, and day-to-day operating processes across multiple sites
- Ability to travel between locations within the assigned market
- Ability to meet any background, licensing, or eligibility requirements associated with the position
- Flexible availability, including evenings, weekends, and holidays as business needs require
Skills & Attributes
- Strong leadership, communication, and interpersonal skills across multiple teams
- Demonstrated ability to develop and retain high-performing store leaders
- Strong business judgment and problem-solving capabilities at a market level
- High attention to detail and operational discipline
- Comfortable using retail systems, reporting tools, and standard business technology
- Ability to manage competing priorities across locations and make effective decisions in a fast-moving environment
Equal Opportunity Statement
We are committed to fostering an inclusive workplace and making employment decisions based on qualifications, merit, and business needs.