CMDB Dashboard Developer

Title: CMDB Dashboard Developer

Location: Coppell Texas 75019 & Costa Mesa, CA

Job Description: 

Platform Expertise:

3+ years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules.

Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships.

Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies.

Knowledge of ITIL Service Asset & Configuration Management (SACM) processes.

Dashboard & Reporting Skills:

Design and develop interactive dashboards, scorecards, KPIs, and executive reports.

Create drill-down reporting and trend analysis capabilities.

Develop automated reporting and scheduled distribution of dashboards.

Data & Analytics Skills:

Strong SQL and data analysis capabilities.

Experience with data modeling, ETL concepts, and integration reporting.

Ability to analyze large CMDB datasets and identify data quality issues such as:

Duplicate Cis, Orphaned Cis, Missing attributes, Relationship inconsistencies

Technical Competencies:

Experience working with APIs, integrations, and external data sources.

Knowledge of CMDB governance, reconciliation, discovery, and data certification processes.

Understanding of service mapping and CI relationship structures.

Key Responsibilities:

Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders.

Design, develop and troubleshoot CMDB dashboards and KPI scorecards.

Develop executive-level reporting to demonstrate CMDB maturity and business value.

Document dashboard designs, data sources, KPI definitions, and reporting standards.

Preferred Qualifications:

BMC Helix or Remedy certification.

ITIL Foundation certification.

Experience with Power BI, Tableau, or enterprise analytics platforms.

Knowledge of cloud infrastructure, service mapping, and discovery tools.

Success Criteria

Accurate, trusted CMDB reporting.

Improved visibility into CMDB health and data quality.

Executive dashboards that support operational and business decision-making.

Measurable improvement in CMDB governance, compliance, and adoption.