CMDB Dashboard Developer

Summary:

• Location: Coppell, TX
• Duration: 6 Months

Responsibilities:

• Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders.
• Design, develop, and troubleshoot CMDB dashboards and KPI scorecards.
• Develop executive-level reporting to demonstrate CMDB maturity and business value.
• Document dashboard designs, data sources, KPI definitions, and reporting standards.

Requirements:

• Minimum 3 years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules.
• Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships.
• Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies.
• Knowledge of ITIL Service Asset & Configuration Management (SACM) processes.
• Strong SQL and data analysis capabilities.
• Experience with data modeling, ETL concepts, and integration reporting.
• Ability to analyze large CMDB datasets and identify data quality issues such as duplicate CIs, orphaned CIs, missing attributes, and relationship inconsistencies.
• Experience working with APIs, integrations, and external data sources.
• Knowledge of CMDB governance, reconciliation, discovery, and data certification processes.
• Understanding of service mapping and CI relationship structures.

Preferred Skills:

• BMC Helix or Remedy certification.
• ITIL Foundation certification.
• Experience with Power BI, Tableau, or enterprise analytics platforms.
• Knowledge of cloud infrastructure, service mapping, and discovery tools.

Benefits:

• Accurate, trusted CMDB reporting.
• Improved visibility into CMDB health and data quality.
• Executive dashboards that support operational and business decision-making.
• Measurable improvement in CMDB governance, compliance, and adoption.