Job Title: CMDB, Discovery, Service Mapping Functional consultant Location Austin, Texas / San Jose, California (Hybrid, 3 days working from office) Contract
SACM FC JD
Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience
Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment
Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools
Minimum of 5 years of relevant recent experience in ITOM functional consultancy
Design common service data model (CSDM) concepts to maintain the data integrity between CMDB and AMDB as required.
Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources
Can accurately define a client issue and can interpret and document a resolution based on deep product knowledge shared by technical architect.
Work with technical architect to understand the related technical requirements and capture configuration data and document functional specifications, test cases and solutions.
Service Now ITOM Solution, design and process experience required.
Participate in Configuration Management meetings and Story Time where appropriate
Minimum of 10+ years of experience with CMDB/Discovery/Service Mapping/ITOM solutioning/CMDB Health Dashboards.
Minimum of 5+year experience with ServiceNow Discovery
Have strong ITOM functional knowledge.
Experience in IT Asset Management Lifecycle processes (including hardware and software)
Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
Candidates with discovery and other ITOM certification will be preferred.
Preferred Requirements
ITIL v3 Foundation certification
ITIL Intermediate
Asset CMDB Architecture solution experience
ServiceNow administration experience
Numbers & Facts
Location
San Jose, CA
Skills
Administrative Skillsunmatched
Analysis Skillsunmatched
Asset Managementunmatched
Asset Management Softwareunmatched
Best Practicesunmatched
Configuration Managementunmatched
Consultingunmatched
Data Collectionunmatched
Data Modelingunmatched
Data Qualityunmatched
Functional Testingunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Industry Standardsunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Negotiation Skillsunmatched
Process Developmentunmatched
Product Lifecycleunmatched
Purchasing/Procurementunmatched
Reporting Dashboardsunmatched
ServiceNowunmatched
Team Playerunmatched
Technical Leadershipunmatched
Test Caseunmatched
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