CMMS Technical Support/Analyst

Synagro partners with stakeholders to clean our water, protect our environment and serve our communities by generating worth from what others consider waste. We work to protect the health of our water, our Earth and those who depend on them now and in the future. Synagro takes pride in having zero layoffs during the pandemic and the business continues to thrive during difficult times.

What good is a job without great benefits to reward your hard work? Here are some highlights of what Synagro has to offer:

• 15 days paid time off
• 10 Holidays
• Medical/Dental/Vision (within 30 days of hire)
• Health Saving Account (HSA) with company match
• Flexible Spending Account (FSA)
• 401(k) with company match (fully vested upon hire)
• Career growth and promotional opportunities
• Tuition Reimbursement

POSITION SUMMARY:

This role will serve as the primary support analyst for 3rd party package systems; primarily support FIIX.  This person will assist in creating and maintaining standard reports, managing changes in application functionality, maintaining account/job creation process, and monitoring security access within FIIX  

This person will be a key liaison between the engineering department and other departments.  They will be expected to develop and maintain business SME knowledge regarding the systems they are supporting to better assist the business teams.

Lastly this person will be involved as other projects and support other areas of the business as needed.

KEY SUCCESS FACTORS:

• Demonstrate the ability to multitask on both support and project items.
• Ability to solicit business requirements from users to understand issues or document requested changes.
• Ability to utilize reporting tools to support the business.
• Ability to manage third party vendors and support groups and hold them accountable to meeting SLAs.

ESSENTIAL FUNCTIONS: 

• Troubleshooting FIIX application and software for all internal customers.  
• Provide assistance with training of user personnel in understanding and fulfilling their individual responsibilities in the implementation and operation of new or revised systems.
• Coordinate installation and maintenance of packaged computer software products.
• Interface databases to perform database queries and produce reports.
• Design, delivery, and improvement of in-house and third party software applications.
• Consult with users to identify current operating procedures and to clarify program objectives.
• Create requirement, design, user and test specification documentation 

STATUS AND SCOPE: 

• Direct Reports:  None
• Knowledge of software development process and methodology
• Strong interpersonal skills
• Strong negotiation, problem-solving and analytical skills
• Ability to communicate clearly and concisely, both orally and in writing throughout all organizational levels

COMPETENCIES:

• Technical Learning – Picks up technical things quickly; good at learning new industry, company, product, or technical knowledge.
• Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Priority Setting – Can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks.
• Functional/Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Planning – Accurately scopes out length and difficulty of tasks and projects.
• Peer relationships – Can quickly find common ground and solve problems for the good of all; can solve problems with peers with a minimum of noise.

QUALIFICATIONS: 

• Minimum 2-3 years providing analytical support for the Microsoft Dynamics platform; specifically, FIIX. 
• Minimum 3-5 years of data analysis experience.
• Bachelor's degree preferred (OR equivalent experience).
• Knowledge of FIIX preferred. 
• Ability to use software peripherals related to job responsibilities, including MS Office, especially Excel and Access.