Certified Nursing Assistant (CNA), Communication Skills, Customer Support/Service, Documentation, Employee Relations, Health Plan, Healthcare, Home Care, Multitasking, Nursing, Nursing Management, Organizational Skills, Personal Care, Resolve Customer Issues, Urgent Care
What You'll Do:
- Schedule field staff for private-duty home care and school-based clients, matching care plans, availability, and preferences.
- Manage daily staffing to make sure every shift is covered.
- Build strong relationships with field staff through regular communication and recognition.
- Keep clients and field staff updated on schedules and availability.
- Maintain accurate, up-to-date scheduling records and documentation.
- Step in to provide hands-on CNA and personal care when needed, including ambulation, exercises, and essential household support.
- Report changes in a client's condition or needs to the Agency Nurse Manager.
- Ensure that care notes and documentation daily. Participate in on-call rotation: one night per week and one weekend per month.
- Respond to urgent client care needs as they arise.
Requirements:- Active State of Illinois CNA certification, in good standing
- 2+ years of home care experience
- Experience in scheduling, staffing, or office coordination preferred
- Ability to lift and transfer patients as needed
- Strong communication skills and the ability to multitask
- Ability to stand and walk for extended periods
- Comfortable using a computer and phone for scheduling and documentation
Pay rate: $20.50/hr with quarterly bonuses.
About Assured Care at Home:
Assured Care at Home is a proud division of Assured Healthcare Staffing. We are a women- and family-owned, private-pay home care agency based in Gurnee, IL, proudly serving families across Lake, Cook, and McHenry Counties in Illinois and Kenosha County, Wisconsin. Founded in 2007, we're built on a simple belief: people deserve compassionate, dependable care in the place they call home. “We care for people” isn't just our motto — it's how we operate every day. Powered by JazzHR
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Assured Healthcare Staffing LLC