JOB SUMMARY: The Clinic Support Specialist is responsible for providing special testing for physicians as ordered. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: - Performs visual field tests using OCT and fundus scanner.
- Orders and maintains supplies as needed for testing equipment and coordinates regular maintenance of HVT/OCT equipment.
- Instructs patients on testing as well as risks and benefits of tests needed.
- Provides tests results to physicians in a timely manner.
- Keeps work areas clean and free of clutter
- Trains new employees on equipment
- Must comply with all HIPPA and safety policies, procedures, and regulations.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. To meet the business needs of the company duties, responsibilities, and activities may change at any time with or without notice.
EDUCATION AND EXPERIENCE: - High school diploma or GED.
- Previous experience preferred.
KNOWLEDGE, Skills, and Abilities: - Competencies include excellent judgment, dependability, and diligence.
- High ethical standards and integrity.
- Strong organization skills with attention to detail, accuracy and thoroughness
- Ability to prioritize tasks.
- Monitors own work to ensure quality.
- Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy.
- Strong communication and interpersonal skills.
- Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.
- Proficient in Microsoft office products.
- Proficient in EHR system.
- Excellent communication and professional leadership skills.
- Personal qualities of integrity, credibility, and commitment.
- Flexible and able to multi-task; can work in a fast-moving environment.
WORKING CONDITIONS AND PHYSICAL EFFORT: - Full-time position with a work schedule of Monday through Friday 8:00am to 5:00pm.
- Position operates in a professional office environment requiring minimal physical activity.
- Building meets required ADA standards and we will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.
- Physical demands include but are not limited to:
- The ability to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
- The ability to frequently sit and reach with hands and arms.
- The ability to occasionally lift and/or move up to 50 pounds.
- Manual dexterity for operating complicated equipment
- Must be able to utilize office equipment such as desktop/laptop computers, copiers, printers, scanners, telephones, and calculators.
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