CNA Intake | Remote – Litchfield County, CT | $19/hr | Temp-to-Perm

ACTIVE CNA REQUIRED

Location: Remote – Connecticut

Residency Requirement: Must live in or near Litchfield County, CT

Schedule: Full-Time | Monday–Friday Daytime Hours

Employment Type: Temp-to-Perm

CNA certification required

About the Opportunity

** Active CNA Required **

We are seeking a professional, customer-focused Home Care Intake & Client Services Coordinator to join a growing home care organization serving Connecticut.

This position serves as a primary point of contact for individuals seeking home care services. You will answer inbound calls, gather client information, explain available services, coordinate assessments, and connect prospective clients with the appropriate care team.

The position is primarily remote; however, the Coordinator will occasionally assist with field visits and client-related needs in Litchfield County. For this reason, candidates must live in or near Litchfield County and have reliable transportation.

The ideal candidate is a CNA with previous home care experience who understands the needs of clients receiving services in their homes and is comfortable balancing telephone-based intake and client service responsibilities with occasional field support.

Responsibilities

Client Intake & Support

• Answer inbound calls from prospective clients, family members, referral sources, and healthcare consumers

• Gather and accurately document client information

• Explain available home care services and next steps

• Schedule assessments, consultations, and follow-up appointments

• Coordinate new client intake with the appropriate operational and clinical teams

• Provide compassionate and professional customer service throughout the intake process

Client Services & Field Support

• Maintain ongoing communication with clients, families, caregivers, and office staff

• Assist with client service needs and follow-up

• Conduct occasional field visits within Litchfield County as needed

• Help identify changes in client needs and communicate concerns to the appropriate team members

• Assist with ensuring a smooth transition from initial inquiry through the start of care

Customer Service & Communication

• Communicate effectively by phone, email, text, and virtual platforms

• Respond to inquiries promptly and professionally

• Follow up with prospective clients and referral sources

• Help clients and families understand available services and the next steps in the process

Documentation & Data Management

• Maintain accurate records within intake, scheduling, and client management systems

• Document client interactions and communications

• Track inquiries, referrals, assessments, and follow-up activities

• Ensure client information is accurate and complete

Problem Resolution

• Address client and family questions and concerns

• Escalate clinical or complex situations appropriately

• Collaborate with caregivers, office staff, and clinical teams to ensure a positive client experience

Qualifications

• Active CNA certification required

• Home care experience required

• Home care intake, client services, scheduling, or care coordination experience strongly preferred

• Must live in or near Litchfield County, Connecticut

• Ability to make occasional field visits throughout Litchfield County

• Reliable transportation and valid driver's license required

• Excellent verbal communication and active listening skills

• Strong organizational and time-management skills

• Ability to work independently in a remote environment

• Comfortable learning and working with healthcare software and technology

• High-speed internet connection and dedicated home workspace

Preferred Qualifications

• Home care intake or scheduling experience

• Healthcare customer service experience

• Client services or care coordination experience

• Medical scheduling or patient access experience

• Intake or referral coordination experience

• Medicaid, Medicare, or managed care experience

• Experience communicating with clients, families, caregivers, and referral sources

• Bilingual English/Spanish is a plus

What We Offer

• $19.00 per hour

• Primarily remote work environment

• Monday–Friday daytime schedule

• Weekly pay

• Temp-to-perm opportunity with long-term growth potential

• Comprehensive training and ongoing support

• Professional development opportunities

• Benefits available in accordance with eligibility requirements

• Opportunity to combine remote client coordination with occasional hands-on field support

Apply Today

If you are a CNA with home care experience, live in or near Litchfield County, and enjoy helping clients and families navigate home care services, we'd love to hear from you.

This is a primarily remote position with occasional local field visits, so candidates must be located within reasonable driving distance of Litchfield County.

Apply today—it only takes a couple of minutes.