Travel to customer sites, including high-tech companies in other countries, to install, level, calibrate and commission MTINC precision CNC slicing and dicing machines
Troubleshoot mechanical, electrical and control problems using FANUC alarms and diagnostics, schematics, manuals and test equipment
Troubleshoot FANUC software, parameters and settings to get machines running correctly
Troubleshoot CNC programs (G-code and M-code) with customers when a machine is not cutting to spec
Verify machine accuracy after installation and repair, and adjust until it meets specification
Explain the work to customers in plain language, including what was found, what was fixed and what to watch for
Document every job the same day: work performed, parts used, time on site and any follow-up needed
Follow company and customer safety procedures on every job, including lockout/tagout and required PPE
Flag recurring issues and improvement ideas to the service manager and engineering team
Take part in the [rotating on-call] schedule for urgent service calls
What you bring
We will train the right person, so apply even if you do not check every box.
Hands-on technical experience in field service, machine tool maintenance, CNC machining or a related trade. Less experience is fine if you have strong mechanical aptitude and want to learn
Mechanical and electrical troubleshooting ability. We can teach wiring diagrams and schematics if you have the fundamentals
Familiarity with CNC machines and G-code, or the aptitude to pick them up quickly
Comfort using a multimeter, indicators and other diagnostic and measuring tools
Clear, professional communication with customers and teammates
Ability to manage your own schedule and work without direct supervision
Basic computer and mobile skills for work orders, email and reporting
Valid driver's license, plus a valid passport or the ability to get one, and the ability to travel internationally
High school diploma or equivalent
Nice to have
Experience installing or servicing CNC machine tools, dicing saws or semiconductor equipment
Ability to read, edit and debug G-code and M-code programs
Experience with machine alignment and calibration tools such as [precision levels, indicators, ballbars or laser systems]
Technical degree, trade school certificate or military technical training