CNC Machine Tool Field Service Specialist

Ellison Technologies

Sioux Falls, SD

JOB DETAILS
SKILLS
Automotive Industry, CNC (Computerized Numerical Control) Systems, Communication Skills, Customer Relations, Dental Insurance, Documentation, Electrical Engineering, Hydraulic Engineering, Identify Issues, Laptop PC, Machine Tool, On Site Support, Partner Sales, Preventative Maintenance, Reimbursement, Resolve Customer Issues, Sales Support, Technical Sales, Technical Support, Technical Writing, Track Customer Issues, Turning Center, Vision Plan, Willing to Travel
LOCATION
Sioux Falls, SD
POSTED
2 days ago

A day in the life

You start from home, coffee in hand, scanning your service schedule on a company-provided laptop. Your territory is local, and you could be based in Sioux Falls, Minneapolis, or Kansas City, with much of your work focused on customers across the Dakotas market. You head out in your own vehicle (with a car allowance, or a company vehicle in some cases), phone synced, fuel covered, and reimbursement handled quickly so you can stay focused on the work.

By mid-morning, you’re completing a preventive maintenance visit on a CNC machining center. After lunch, you’re diagnosing a hydraulic issue on a turning center, collaborating with the customer and coordinating next steps. You close out the day by documenting your work, advising on parts and future service, and touching base with the team. Travel averages about 50% and is paid—but this is not a national road-warrior role. It’s local, relationship-driven, and full of variety.

What you’ll handle

  • Hands-on field service for CNC machine tools: installs, troubleshooting, and preventive maintenance.
  • Resolve customer issues and partner with sales on technical support when needed.
  • Communicate clearly with diverse stakeholders on site and within the company.
  • Represent Ellison Technologies with professionalism and integrity in every interaction.
  • Own your service cases and projects end-to-end; maintain customer records and technical documentation.
  • Pitch in on other related duties as assigned.

What you bring

  • Background installing, maintaining, and repairing CNC machining centers and CNC turning centers.
  • Well-developed troubleshooting across mechanical, hydraulic, and electrical systems.

Tools and support from day one

  • Car allowance or company vehicle (role dependent)
  • Company phone and laptop
  • Fuel covered and a fast, low-friction reimbursement process

Benefits

  • Paid time off (PTO)
  • Paid holidays
  • Sick time
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Life insurance

Culture and growth

Expect low turnover, steady learning, and a team that backs its field experts. Adaptation and continuous development are core to how we operate—and we invest in our people so their skills keep sharpening throughout their careers.

Want to hear what others say? Check us out on Glassdoor.

Equal Opportunity

"Ellison Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”

About the Company

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Ellison Technologies

Ellison Technologies is a provider of advanced machining solutions to North American metal-cutting manufacturers and their global affiliates.  As a family of companies we are committed to the survival and growth of the American manufacturing industry.  Independent offices provide us a local market focus and the flexibility to advocate the needs of each of our valued customers.

Our priority is to introduce technologies that strengthen our customers’ ability to compete in the markets they serve.  Whether the solution involves a stand alone machine, multi-process equipment, or an integrated manufacturing system with robotic automation, our goal remains the same; to optimize throughput and quality at the lowest per-part manufacturing cost.  

Our team of engineers, equipment and automation specialists, and project management professionals, are dedicated to helping manufacturers get the most from their technology investments.  Service and parts engineers provide post-installation support aimed at optimizing machine availability, productivity, and cost of ownership.
 

The Ellison Way

We strive to make every customer world-competitive. Whether our customer competes globally or not, Ellison Technologies brings its full mastery of advanced manufacturing technology to provide the most comprehensive and productive solutions the industry has to offer.

WE ARE COMMITTED TO BE AN EQUAL OPPORTUNITY EMPLOYER
Ellison Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of veteran-status, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, gender identity, genetic information, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.

Ellison Technologies welcomes and encourages applications from persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons. The decision on granting reasonable accommodation will be on a case-by-case basis. Ellison Technologies is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within Ellison Technologies.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Manufacturing - Other
WEBSITE
http://www.ellisontechnologies.com/