Our client is a leading provider of advanced CNC machine tools, automation solutions, and integrated manufacturing systems. With a strong presence across North America, they support high-precision industries through engineering, installation, service, and technical expertise. The organization is known for its stability, strong customer base, and commitment to innovation in manufacturing.
This is a senior-level position requiring strong diagnostic capabilities, hands-on expertise, and the ability to support complex service issues in the field.
Key Responsibilities
Advanced Troubleshooting & Repair: Diagnose and resolve complex CNC machine issues across mechanical, electrical, hydraulic, pneumatic, and control systems
Installation & Commissioning: Lead machine installs, setup, calibration, and production integration at customer sites
Preventative Maintenance: Execute and improve maintenance programs to maximize uptime and reliability
Customer Support: Serve as a trusted advisor, helping customers optimize machine performance and processes
CNC Controls: Troubleshoot and support systems including Fanuc, Siemens, Mazak, and Heidenhain
Documentation: Maintain detailed service reports, diagnostics, and repair documentation
Emergency Response: Provide timely on-site support to minimize downtime in critical situations
Safety Compliance: Ensure all work meets safety standards and customer requirements
Qualifications
Strong expertise in CNC machine operations, electrical systems, and mechanical troubleshooting
Experience working with CNC controls such as Fanuc, Siemens, Mazak, or Heidenhain
Knowledge of servo systems, drives, PLCs, and automation technologies
Experience with precision alignment tools (laser calibration, ball bar, etc.)
Strong communication skills with the ability to work directly with customers
Ability to work independently in a field-based role
Education & Experience
Associate's or Bachelor's degree in Engineering or equivalent hands-on experience
8–10+ years of CNC service, repair, and troubleshooting experience
Strong electrical background with ability to read schematics and prints
Travel Requirements
Up to 50% regional travel within the PNW and surrounding territory
Occasional overnight travel may be required
Physical Requirements
Ability to lift up to 50 lbs
Comfortable working in industrial environments (bending, climbing, etc.)
This description is intended to outline the general responsibilities of the role and may not include all duties. Equivalent experience or certifications may be considered in place of formal education.