The CO Consumer Flex Loan Processor is responsible for efficiently and accurately processing direct loan applications submitted by the lending team, our indirect dealer partners and third-party vendors. This role ensures the timely review, verification, documentation, and funding of loans while maintaining compliance with internal policies and applicable regulatory requirements. The processor serves as a liaison between underwriting, dealer partners, third-party vendors, internal departments, and members to support a smooth and positive lending experience.
ESSENTIAL FUNCTIONS
- Adhere to all lending compliance guidelines.
- Cross-sell applicable Meritrust products and services to new members, where appropriate.
- Maintain confidentiality in all Credit Union matters.
- Present a positive, successful image of the credit union through a professional appearance and courteous attitude.
- Support the Sales Team by pre-closing, verifying supporting documents, scheduling, and processing direct loans within the allotted timeframe.
- Schedule closing appointments with members and branches, when applicable.
- Deliver accurate, error-free loan documents to branch staff for in-person closings or directly to members via DocuSign.
- Audit and process loan packets received from dealers and third-party vendors within the allotted timeframe.
- Process and maintain ACH transactions with dealerships.
- Pay incentives and disburse loan proceeds to dealers and third-party vendors.
- Send accurate funding and delay notices to dealers, third-party vendors and loan officers.
- Maintain communication with dealers and third-party vendors to provide necessary documents and assist with funding questions or concerns.
- Support dealers and third-party vendors with funding-related needs.
- Discuss MCU program specifics with dealers and third-party vendors as needed.
- Demonstrate excellent member service and strong interpersonal skills by building and maintaining positive relationships with internal and external members.
- Communicate and follow up with members, gathering items necessary to clos loans, perfect the lien, and/or open accounts.
- Assist MCU staff with loan processing questions.
- Research, correct, and complete necessary transactions on member and dealer accounts efficiently and accurately.
- Other duties as assigned.
Education/Certification
- High school diploma or GED required.
- Additional coursework or certification in finance, business, or consumer lending preferred.
Required Knowledge
- Understanding of consumer lending practices and indirect lending workflows.
- Knowledge of loan documentation requirements and verification procedures.
- Awareness of regulatory compliance standards (e.g., Truth in Lending, Fair Lending).
Experience Required
- Minimum of 1-2 years of experience in loan processing, preferably in indirect lending or auto finance.
- Experience in the financial services industry, specifically in consumer lending.
HARD/TECHNICAL Skills/Abilities
- Proficiency in loan origination systems (LOS) and core banking systems (e.g., Symitar, Meridian Link, or equivalent).
- Detail Orientation: Strong attention to detail and organizational skills.
- Communication Skills: Excellent verbal and written communication abilities.
- Adaptability: Ability to work in a fast-paced, deadline-driven environment.
- LOS Skills: Proficiency in loan origination systems and Microsoft Office Suite.
- Problem-Solving: Proactively identify and resolve issues with loan documentation or processing workflows and implement effective solutions.
- Service Orientation: Demonstrate professionalism and a strong commitment to member service.
WORKING CONDITIONS
- Standard office conditions
- Low to moderate noise
- Limited lifting up to 25 lbs.
This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.