The Delta Pilot Pay team is seeking a highly motivated Co-op that has business curiosity and creative thinking to improve the Pilot Pay Experience. The Co-op will work closely with the teams responsible for ensuring pilots and pay-adjacent stakeholders receive efficient, accurate and user-friendly support in alignment with the Flight Operations pay strategy. In this role you will have the opportunity to provide support with the following:
- Identify, visualize, analyze, and optimize business processes
- Support the development of Knowledge Management content, such as Standard Operating Procedures (SOPs), Glossary of Terminology and team pages
- Apply industrial engineering and 6 sigma principles to business processes
- Provides customer service to pilots by responding to inquiries sent to Crew Resources and distributing pay updates to pilots as applicable
- Ability to identify and create new or improved processes to support the changes in the operation
- This role will assist in identifying manual processes, providing innovative and new ways of completing tasks to provide efficiencies in all areas of pilot pay
- Assist in the delivery of new tools, content and communications
- Utilize business process documentation and knowledge to support new hire, recurrent, and new delivery technology training
- Commit to a 3-semester structured rotation with the same team, fostering continuity and deep collaboration throughput the co-op experience