Operations Analytics Co-ops work with analytics professionals in the operation supporting one of the following functions or departments:
- Integrated Operations Planning (IOP) – optimizing aircraft schedule and resource availability to maintain peak on-time performance
- Operations Digital & Decision Science (ODDS) – developing decision science tools and digital product solutions
- Corporate Safety, Security & Compliance (CSSC) – Supporting the safety and security of the airline and its employees
- Airport Customer Service (ACS) – improving airport processes and managing performance
- Crew – improving Pilot and Flight Attendant operations and performance efficiency
- Delta Connection (DC) – supporting end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta’s regional airlines
- Flight Operations (FOP) – managing aircraft and gate to gate operations and performance
- Onboard Services (OBS) – optimizing process, supply, and inventory of inflight products and services
- In-Flight Services (IFS) – enhancing customer onboard experience and catering operations and performance
- Operations & Customer Center (OCC) – tracking on-time flight metrics, weather, day-of flight analyses
- Central – managing centralized operations and competitive performance analyses
Though individual responsibilities will vary by function or department, some common work responsibilities are listed below:
- Measure current operational performance and/or customer satisfaction
- Identify optimization opportunities to reduce injuries and security line wait times
- Research, analyze, and interpret operational data
- Develop new reports and dashboards and automate existing ones
- Perform reliability/root-cause analysis for parts and maintenance
- Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules
- Seek operational improvements to reduce aircraft taxi time and flight time
- Maintain, run and improve staffing models to support airport operations
- Provide strategic and operational support and develop performance metrics and goals
- Develop success factors and statistical evaluations of new procedures