Accidental Death and Dismemberment (AD&D), Background Investigation, Business Development, Business Solutions, Change Requests/Orders, Coaching, Communication Skills, Consulting, Customer Escalations, Customer Relations, Customer Support/Service, Employee Assistance Plan, Expense Reports, Financial Operations, HVAC, Health Insurance, Healthcare Reimbursement, Insurance, Leadership, Maintenance - Electrical, Maintenance - Plumbing, Mentoring, Microsoft Office, Office Equipment, Operational Improvement, Operations Management, Performance Analysis, Performance Management, Performance Metrics, Plumbing, Problem Solving Skills, Profit & Loss, Scorecarding, Strategic Planning, Team Lead/Manager, Team Player, Training/Teaching, Willing to Travel
Coach Lead Manager
Business Development Resources (BDR) | Remote
Lead the Team That Helps Contractors Grow
Business Development Resources (BDR) has spent more than 25 years helping HVAC, plumbing, electrical, and home service contractors become more profitable through proven coaching, training, and business systems. We don''t simply consult businesses. We transform them.
We''re looking for an experienced Coach Lead Manager to lead, mentor, and develop our team of Business Coaches while maintaining a select portfolio of high-level clients. This role is ideal for an accomplished HVAC or plumbing executive who enjoys developing leaders, improving operational performance, and helping businesses reach their full potential.
If you''ve successfully led service organizations at the General Manager, Operations Manager, or Executive level and enjoy coaching others to succeed, we''d love to speak with you.
Why Join BDR?
- Remote position with home office flexibility
- Annual bonus opportunities
- Comprehensive training on BDR''s coaching systems
- Lead and mentor an experienced coaching team
- Make a lasting impact on contractors across North America
- Limited monthly travel
- Collaborative leadership team with strong tenure
- Named one of Washington''s Best Companies to Work For
- Average employee tenure exceeds seven years
Benefits
- Medical insurance with Health Reimbursement Arrangement (HRA)
- 401(k) with 3% company match
- Employer-paid Life and AD&D insurance
- Employee Assistance Program
- Supplemental insurance options
- Paid Time Off
- Paid Holidays
- Internet reimbursement up to $75 per month
- Company-provided office equipment
- Keep your personal airline and hotel reward points earned during business travel
What You''ll Do
As Coach Manager, you''ll overs
See the performance, development, and success of BDR''s coaching team while ensuring coaches consistently deliver exceptional results for clients.
Responsibilities include:
- Lead, mentor, and develop Business Coaches
- Oversee coach performance, accountability, and key performance metrics
- Train and onboard new coaches using BDR''s proven coaching systems
- Conduct regular coaching and performance meetings with Team Leads
- Assist with coach development, role-playing, and continuous education
- Assign coaches to new client accounts
- Support client escalations and develop improvement strategies
- Participate in strategic planning and departmental leadership meetings
- Review coach scorecards, client success metrics, and operational performance
- Help develop and improve coaching resources, processes, and training materials
- Maintain a small portfolio of executive-level client coaching relationships
- Collaborate with HR on hiring, interviewing, and performance improvement initiatives
- Approve coach travel, payroll items, client change requests, and expense reports
- Travel to client locations and company events as needed
What We''re Looking For
- Minimum 5 years of HVAC or plumbing industry experience
- Minimum 3 years in a General Manager, Operations Manager, or senior leadership role
- Proven experience leading and developing high-performing teams
- Strong financial and operational business knowledge
- Experience improving profitability, labor performance, and business systems
- Exceptional leadership, coaching, and communication skills
- Ability to mentor experienced professionals while holding them accountable
- Comfortable presenting training and facilitating leadership discussions
- Strong strategic thinking and problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to travel approximately once per month
Ideal Background
Successful candidates often come from roles such as:
- General Manager
- Director of Operations
- Service Manager
- Operations Director
- HVAC Business Coach
- Plumbing Operations Manager
- Regional Manager
- Service Operations Executive
About BDR
At Business Development Resources, our mission is to increase the profitability and efficiency of contractors while creating an environment where both our clients and our employees thrive.
Our culture is built on honesty, integrity, accountability, innovation, teamwork, and continuous growth. When you join BDR, you become part of a company that is passionate about helping contractors succeed while investing in the success of its own team.
If you''re ready to lead experienced business coaches and help shape the future of the home services industry, we''d love to hear from you.
Apply today!
We are a 100% drug and nicotine-free company. Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.