Cocktail Server

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OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Food & Beverage division, you will join a dynamic Bar team dedicated to delivering exceptional guest experiences through attentive service, product knowledge, and genuine hospitality. Reporting to the F&B Manager, you will work closely with colleagues across food and beverage outlets to ensure seamless service and consistent quality standards.

YOUR ROLE

As a Cocktail Server, you will play a key role in creating memorable guest experiences by delivering professional beverage and food service in accordance with hotel standards. You will build meaningful guest connections, anticipate preferences, and ensure every interaction reflects the highest levels of service, quality, and hospitality.

HOW YOU'LL MAKE THE PLACE

• Deliver alcoholic and non-alcoholic beverages to guests in accordance with hotel service standards.
• Serve menu items accurately and professionally while maintaining exceptional guest service.
• Build strong guest relationships by recognizing preferences and providing personalized service.
• Ensure food and beverages are delivered promptly while maintaining quality standards.
• Complete all opening and closing duties accurately and efficiently.
• Monitor alcohol consumption responsibly and follow procedures for handling intoxicated guests.
• Process guest checks correctly and maintain accurate transactions through the POS system.
• Adhere to all hotel policies, procedures, service standards, and safety requirements.

COULD THIS BE YOU?

• You have experience delivering exceptional food and beverage service in an upscale hospitality environment.
• You possess strong knowledge of beverage service, including alcoholic beverages and responsible serving practices.
• You demonstrate excellent guest service skills and enjoy creating positive, memorable experiences.
• You are confident handling cash transactions and using point-of-sale systems.
• You communicate professionally and work effectively as part of a collaborative team.
• You maintain a polished and professional presentation and thrive in a fast-paced environment.
• You are able to read, write, and speak English, with additional language skills considered an advantage.
• You can perform the physical requirements of the role, including extended periods of standing and walking, and lifting up to 30 pounds.

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

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