Coding Operations Manager

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development

American Family Care (AFC)

Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation's leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.

Position Summary

The Coding Operations Manager provides oversight of end-to-end coding workflows across American Family Care's high-volume urgent care network.

Key Responsibilities

• Manage coding workflows to ensure accuracy, compliance, and alignment with urgent care-specific guidelines
• Lead clinical documentation improvement (CDI) initiatives to enhance completeness, specificity, and payer compliance
• Partner with providers, center leadership, and vendors to improve documentation and coding outcomes
• Ensure adherence to coding SLAs for timely charge capture, claim submission, and reduced billing lag
• Develop and deliver coding and documentation education for providers, clinical staff, and BPO partners
• Collaborate with offshore coding vendors to monitor performance, improve quality, and optimize cost efficiency
• Establish and track KPIs, including coding accuracy, productivity, denial rates, and turnaround times
• Lead audit programs and implement corrective actions to maintain regulatory and compliance standards
• Drive continuous improvement initiatives across the revenue cycle in a high-volume urgent care setting

Education & Qualification Requirements

• Bachelor's degree in a related field
• Minimum 5 years of healthcare leadership experience in coding and/or CDI
• Experience in urgent care, ambulatory, or high-volume outpatient settings preferred
• RHIA, RHIT, or CPC certification preferred
• Strong knowledge of CPT, ICD-10-CM, and payer-specific guidelines
• Experience managing BPO/vendor relationships strongly preferred

This is a remote position.

Compensation: $90,000.00 - $115,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

PS: It's All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 400 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nations leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFCs stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.