Job Description
Description:
Location - Texas (450 N Freeport Pkwy 1300, Coppell, TX, 75019)
Hybrid 3 days
ABOUT THE ROLE
Client. is seeking an experienced CoE Lead to design and stand up a Center of Excellence for Managed Service Provider (MSP) Excellence within our Global Technology Solutions organization. This is a builder's engagement: the CoE does not yet exist, SIAM standards are undocumented, and playbooks are nascent. The contractor will define what the CoE is, establish its standards and playbooks, build enablement programs for retained staff and vendors, and document everything in a form that transfers cleanly to the permanent team when the engagement closes.
This engagement carries executive support and a clear mandate to deliver. The CoE Lead will operate with the independence and structure of an experienced consulting practitioner — managing stakeholders, delivering to scope, and ensuring a clean handoff at close.
WHAT YOU'LL DO
WHO YOU ARE
COMPETENCIES
Custom Fields:
Name: Comments
Value: 3 days onsite
Name: Is this a remote or onsite Position?
Value: Both
Location - Texas (450 N Freeport Pkwy 1300, Coppell, TX, 75019)
Hybrid 3 days
ABOUT THE ROLE
Client. is seeking an experienced CoE Lead to design and stand up a Center of Excellence for Managed Service Provider (MSP) Excellence within our Global Technology Solutions organization. This is a builder's engagement: the CoE does not yet exist, SIAM standards are undocumented, and playbooks are nascent. The contractor will define what the CoE is, establish its standards and playbooks, build enablement programs for retained staff and vendors, and document everything in a form that transfers cleanly to the permanent team when the engagement closes.
This engagement carries executive support and a clear mandate to deliver. The CoE Lead will operate with the independence and structure of an experienced consulting practitioner — managing stakeholders, delivering to scope, and ensuring a clean handoff at close.
WHAT YOU'LL DO
- Define the purpose, scope, operating model, and governance structure of the MSP Excellence CoE, including what it owns, what it advises on, and how it interfaces with Provider Governance, Finance, and Data teams.
- Establish the CoE's standards council cadence and decision-making process for approving SIAM standards, onboarding assets, and training curriculum.
- Develop the core set of SIAM standards, process playbooks, and operating procedures that retained teams and vendors will follow — practical and adoptable at the client's current maturity level.
- Build a reusable library of templates, checklists, and reference materials the team can maintain and update over time.
- Design and deliver training programs for the SPOps team covering SIAM principles, vendor governance expectations, and evidence standards.
- Build onboarding materials for new providers and team members to ensure consistent understanding of how *** governs its MSP ecosystem.
- Conduct an initial maturity assessment of the current MSP governance ecosystem to identify capabilitys; define a maturity roadmap the permanent team can pursue after engagement close.
- Document all CoE assets, standards, processes, and training materials in a form the permanent team can own, update, and operate without external support.
- Support knowledge transfer to the incoming permanent team as they come on board during the engagement period.
WHO YOU ARE
- 10+ years in consulting or enterprise roles designing and operating CoEs, enablement functions, or capability development programs for technology services environments
- Demonstrated experience building governance standards, playbooks, and training programs for multi-provider managed services ecosystems
- Produces standards and playbooks that people actually use — accessible, actionable, and calibrated to where the organization actually is
- Experienced operating as an independent contractor; able to structure work, manage stakeholders, and deliver to a defined scope and timeline without organizational infrastructure
- Strong facilitation and instructional design skills; has designed and delivered training programs for mixed-experience audiences
- Committed to leaving assets and documentation the permanent team can own and operate independently
- ITIL, PMP, or equivalent certifications a plus
- Bachelor's degree required
COMPETENCIES
- CoE design and operating model development
- SIAM standards and playbook development
- Enablement, training, and facilitation
- Maturity assessment and roadmap development
- Consulting delivery and clean handoff discipline
Custom Fields:
Name: Comments
Value: 3 days onsite
Name: Is this a remote or onsite Position?
Value: Both
Numbers & Facts
| Location | Remote - Texas, CA (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $84–$86 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Cadenceunmatched
- Consultingunmatched
- Customer Acquisitionunmatched
- Documentationunmatched
- Ecosystemsunmatched
- Employee Retentionunmatched
- Executive Assistant Skills unmatched
- Financeunmatched
- ITIL (IT Infrastructure Library)unmatched
- Instructional Designunmatched
- Knowledge Transferunmatched
- Onboardingunmatched
- Operations Processesunmatched
- Project Management Professional (PMP)unmatched
- Standards Developmentunmatched
- Training Programunmatched
- Training Program Developmentunmatched
- Training/Teachingunmatched
- Training/Teaching Curriculumunmatched
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