Coffee - Clerk

Job Title: Coffee ClerkDepartment: CoffeeReports To: Coffee ManagerFLSA Status: Nonexempt

Essential Duties and ResponsibilitiesThe Coffee Clerk is responsible for providing service that exceeds the expectations of customers by performing the following duties (other duties may be assigned):

Listens to customer needs and obtains the products as requestedFills coffee bean ordersMakes coffee and tea drinks following Bristol Farms' instructions and recipesAnswers customer questions concerning location, price, and use of merchandiseAnswers the phone and takes orders as necessaryOperates a cash register following established policies and proceduresResponsible for the accurate recording of customer transactions, including the acceptance of payment by Bristol Farms' cash register proceduresMust become knowledgeable of merchandise sold in the Coffee Department to educate customers on the preparation and use of merchandise

Customer Service SkillsCoffee Clerks are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Coffee Clerks are expected to have a positive "can-do" attitude; to treat others with respect; and to easily adjust to changes in the workplace.

Education and/or ExperienceHigh School diploma or general education degree (GED).

Physical DemandsWhile performing the duties of this job, the Coffee Clerk is required to stand for a long period; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The Coffee Clerk frequently is required to reach with hands and arms. The Coffee Clerk is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The Coffee Clerk must frequently lift and /or move up to 25 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.