Position Summary
We are seeking a detail-oriented and technically skilled Collaboration Engineering Analyst to support the rollout, configuration, and optimization of enterprise collaboration technologies. The ideal candidate will have 3–5 years of IT experience with a strong systems/generalist background, hands-on troubleshooting skills, and the ability to work cross-functionally with internal IT and Security teams.
This role involves configuring collaboration platforms, supporting SSO and directory integrations, testing user experiences, documenting solutions, and assisting with enterprise rollout initiatives. Key Responsibilities
Execute rollout and implementation plans for enterprise collaboration technologies
Perform hands-on configuration and customization of collaboration tools in partnership with internal IT teams
Troubleshoot and resolve issues related to collaboration platforms and user access
Configure system controls and settings to improve customer and end-user experience
Set up and maintain test workspaces and environments
Collaborate with Security teams to implement and support SSO, Active Directory, and identity management integrations
Document technical solutions, workflows, implementation procedures, and troubleshooting guides
Create presentations and supporting documentation for internal stakeholders
Analyze system behavior and recommend process or configuration improvements
Participate in testing, validation, and user acceptance activities during deployments
Required Qualifications
3–5 years of experience in IT systems, collaboration technologies, or enterprise support environments
Familiarity with enterprise collaboration platforms such as Microsoft 365 or similar tools
Experience with SSO, Active Directory, identity/access management, or authentication workflows
Strong troubleshooting and analytical/problem-solving skills
Experience configuring and supporting enterprise applications and user environments
Ability to work independently in a remote environment
Strong written and verbal communication skills
Experience creating technical documentation and PowerPoint presentations
Critical thinking and attention to detail
Preferred Qualifications
Experience supporting collaboration or productivity platforms in enterprise environments
Exposure to testing environments and rollout coordination
Understanding of security controls and user access management
Experience working with cross-functional IT and Security teams
Skills
Collaboration Tools Administration
Systems Configuration
Troubleshooting & Support
SSO / Active Directory
Documentation & Reporting
Testing & Validation
Communication & Presentation Skills
Critical Thinking
Numbers & Facts
Location
Concord, CA (Remote)
Skills
Access Controlunmatched
Analysis Skillsunmatched
Authenticationunmatched
Communication Skillsunmatched
Computer Securityunmatched
Cross-Functionalunmatched
Detail Orientedunmatched
Documentationunmatched
Enterprise Applicationsunmatched
Identify Issuesunmatched
Identity Data Managementunmatched
Information Technology & Information Systemsunmatched
Integration Testingunmatched
Microsoft Active Directoryunmatched
Microsoft PowerPointunmatched
Microsoft Product Familyunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Procedure Implementationunmatched
Process Improvementunmatched
Single Sign-On (SSO)unmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Systems Analysisunmatched
Team Playerunmatched
Technical Writingunmatched
User Documentationunmatched
User Interface/Experience (UI/UX)unmatched
Validation Testingunmatched
Writing Skillsunmatched
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