Job Description
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Technical Support Manager__
In this role you will be responsible for providing technical assistance and support for customers’ operation people with marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV drives
Your role and responsibilities:
- Technical Support for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide.
- Occasionally participating in field service activities, like but not limited to troubleshooting at site, repairs, maintenance and training operators.
- Primarily supporting the customers remotely from the office environment using telephone, email and chats.
- Advanced troubleshooting through ABB’s Remote Diagnostic System (RDS).
- Technical advisory function internally in ABB Marine for own personnel.
- Contribute towards development and R&D teams further developing and enhancing advanced services and solutions.
- Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.
- Executes wrap-up and follow-up (when needed) of support cases in a timely manner.
- Identifies improvement needs in the way of working and potential solutions for them, communicates them proactively and drives small improvement actions.
- Prepare technical reports after cases closure.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
- Four or more years’ experience in marine power generation and power distribution with a focus on variable frequency drives, both low and medium voltage, and control systems.
- Bachelor’s degree in electrical engineering or another Electrical technical field.
- Familiarity with marine/offshore work environment and procedures.
- Experience in marine power generation and power distribution.
- Must be fluent in both written and verbal English
- Proficiency in diagnostic tools and software used for troubleshooting drive systems preferred.
- Experience as a ship electrician or have experience from shipyards, understanding and interest in marine installations.
- Willingness to travel for on-site support and service activities.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to
US-AskHR@abb.com
. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.comand click on “Candidate/Guest” to learn more
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% ofpay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
More about us
The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers’ business throughout the entire lifecycle of vessels. With ABB Ability Marine software solutions and ABB Ability Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Numbers & Facts
| Location | Miramar, Florida |
| Industry | Engineering Services |
| Company Size | 10,000 employees or more |
| Website | https://careers.abb/global/en/home |
About Company
ABB is a global technology leader in electrification and automation. We see our purpose as being to enable a more sustainable and resource-efficient future. By connecting our engineering and digitalization expertise, we help industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. We call this: ‘Engineered to Outrun.’ We have around 110,000 employees worldwide and a history that stretches back more than 140 years.
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Skills
- ABB (Asea Brown Boveri)unmatched
- Accidental Death and Dismemberment (AD&D)unmatched
- Advertisingunmatched
- Automationunmatched
- Automation Systemsunmatched
- Behavioral Healthunmatched
- Call Volumeunmatched
- Cargo/Freightunmatched
- Co-Paymentsunmatched
- Control Systemsunmatched
- Craneunmatched
- Custodial Servicesunmatched
- Customer Service Managementunmatched
- Customer Support/Serviceunmatched
- Dental Insuranceunmatched
- Diagnostics Solutions/Softwareunmatched
- Electrical Engineeringunmatched
- Electricityunmatched
- Employee Assistance Planunmatched
- Energy Efficiencyunmatched
- English Languageunmatched
- Health Planunmatched
- Identify Issuesunmatched
- Life Insuranceunmatched
- Maintenance Servicesunmatched
- Marine Engineeringunmatched
- Medium Voltage (MV)unmatched
- Needs Assessmentunmatched
- On Site Supportunmatched
- People Managementunmatched
- Power Generationunmatched
- Preferred Provider Organization (PPO)unmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Profit & Lossunmatched
- Propulsionunmatched
- Psychiatry and Mental Healthunmatched
- Reporting Skillsunmatched
- Research & Development (R&D)unmatched
- Software Administrationunmatched
- Sustainabilityunmatched
- System Integration (SI)unmatched
- Team Playerunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Truck Driverunmatched
- Variable Speed Drive (VSD)unmatched
- Vehicle Fleetsunmatched
- Willing to Travelunmatched
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