Collaboration Solutions Engineer

Collaboration Solutions Engineer - United States - 188068 - Koch

Skip to content

Koch Home Page

• Search jobs

• Login

• Candidate Profile

• Employee Login

• Login

• Candidate Profile

• Employee Login

• Home

• Search Jobs

• Life at Koch

• Companies

• Overview

• Koch

• i360

• KBX

• Koch Ag & Energy Solutions

• Koch Minerals and Trading

• Koch Investment Companies

• Koch Disruptive Technologies

• Koch Equity Development

• Koch Engineered Solutions

• Flint Hills Resources

• INVISTA

• Georgia-Pacific

• Molex

• Phillips Medisize

• Guardian Industries

• Guardian Glass

• Infor

• Career Fields

• Hiring Process

• Early Careers

• Military

• Events

• Candidate Portal

• Join our Talent Community

• Employee Login

• Learn More About Koch

• Koch Newsroom

• English - US

• Deutsch

• English - US

• Español - ES

• Français - France

• Polski

• -

• < Back to Search Results

Collaboration Solutions Engineer

Location(s)

Atlanta, Georgia | Green Bay, Wisconsin | Plano, Texas | Wichita, Kansas

Company

Koch

Career Field

Information Systems & Technology

Job Number

188068

Apply now

Share

• Email
• Facebook
• X
• LinkedIn

Your Job

The Koch Technology Employee Services team is hiring an IT Engineer to join our skilled engineering team. This individual will be a part of a global team that focuses on Collaboration Technology along with other related areas for Koch Industries. As a part of this team, you will work to provide modern Identity solutions and services for all Koch businesses. Additionally, there is responsibility for the entire enterprise in designing innovative solutions, creating, and sharing best practices, and providing support for our services.

Our Team

The Employee Services Organization provides value-added strategic partnerships with other Koch companies in ownership and support of several key processes and platforms. We deliver IT products and services that enable employee success and collaboration, foundational accounts and devices, and transformational mobility and XR experiences. As a trusted partner, we focus on people, processes, technology, and data to drive transformation. Our team members are key contributors through the application of frameworks and principles with an emphasis on leveraging critical and economic thinking to drive value.

Location: This role requires an in-office presence with flexibility in Wichita, KS / Plano, TX / Atlanta, GA / Green Bay, WI.

This role is not eligible for VISA sponsorship.

What You Will Do

• Be an active member of global team that works with and supports O365 products.
• Own administration and support of O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) as well as PowerPlatform (Flow, Apps, PowerBI).
• Apply advanced critical thinking, technical skills, and knowledge to collect needed information to resolve issues in a highly complex and fast-paced environment.
• Drive Problem Management through identification of recurrent problems and subsequent root cause to improve processes and drive long term value.
• Enable 1st/2nd level support through knowledge sharing opportunities, documentation, troubleshooting, process improvement and training.
• Creating documentation that is easily consumed by a global audience by both customers and support organizations.
• Responsible for supporting customer requests. Focusing on improving ticket SLAs, volumes, and customer satisfaction. Ensuring prompt resolution.
• Escalation point for critical incidents and outages for the products.
• Work as part of a global team providing support after hours as required.

Who You Are (Basic Qualifications)

• Experience working with Office 365, Active Directory, Exchange.
• Experience working both independently and in a team-oriented, collaborative environment.
• Experience in writing knowledge base articles based on resolution paths.
• Experience working with End users to troubleshoot and resolve their Office 365 issues.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

What Will Put You Ahead

• Bachelor's/Master's degree in Computer Science/Information Technology, or related field.
• Experience with ServiceNow or similar ticketing tool.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate''s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

#LI-NK1

Apply now

Share

• Email
• Facebook
• X
• LinkedIn

Similar jobs

• Koch

Share

• Email
• Facebook
• X
• LinkedIn

Collaboration Solutions Analyst

Location:

ZAPOPAN, Jalisco

Job Number:

188145

• Guardian Glass

Share

• Email
• Facebook
• X
• LinkedIn

Solutions Architect

Location:

Auburn Hills, Michigan

Job Number:

188690

• Molex

Share

• Email
• Facebook
• X
• LinkedIn

Account Manager, Datacom

Location:

Fremont, California

Job Number:

190790

• Koch Engineered Solutions

Share

• Email
• Facebook
• X
• LinkedIn

Solutions Architect

Location:

Tulsa, Oklahoma | Wichita, Kansas

Job Number:

187449

• DarkVision

Share

• Email
• Facebook
• X
• LinkedIn

Technical Support Engineer

Location:

North Vancouver, British Columbia

Job Number:

188603

View all

Koch

Search Jobs Life at Koch Hiring Process Early Careers Military Events

2026 Koch IP Holdings, LLC. All Rights Reserved

Terms of Use Privacy Policy Code Of Conduct California Supply Vendors Right to Work Pay Transparency Policy Cookies Settings Help Equal Employment Opportunity Family Medical Leave Act Employee Polygraph Protection Act E-Verify Illinois E-Verify information click here, aquí, or tu

Privacy Preference Center

Privacy Preference Center

Your Privacy

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

More information

• Strictly Necessary Cookies

Strictly Necessary Cookies

Always Active

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie Details

• Performance Cookies

Performance Cookies

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookie Details

• Functional Cookies

Functional Cookies

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookie Details

• Targeting Cookies

Targeting Cookies

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookie Details

• Social Media Cookies

Social Media Cookies

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Cookie Details

Back Button

Advertising Cookies

Filter Button

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All