Collection Agent / Customer Service

Are you a skilled negotiator with a passion for helping others find financial solutions? SIU Credit Union, a strong and growing financial institution in Southern Illinois, is looking for a dedicated Credit Resolution Specialist to join our team full-time.At SIU Credit Union, we pride ourselves on providing a high level of service to both our internal team and our external members. If you are looking for a stable career with a competitive salary and a robust benefits program, we want to hear from you.Primary FunctionAs a Credit Resolution Specialist, you will manage activities associated with delinquent accounts. You will be responsible for identifying the root causes of delinquency and utilizing various communication methods to work with members to resolve outstanding balances.Key ResponsibilitiesMember Advocacy & Negotiation: Establish early contact with members to create payment arrangements. Use your human relations skills to negotiate resolutions that balance the best interests of the credit union with the member's unique circumstances.Account Management: Maintain accurate, up-to-date activity reports on late and delinquent loans. Document all collection activities thoroughly.Legal & Administrative Support: Assist in preparing documents for repossessions, collection agencies, and legal actions (including bankruptcy claims).Skip Tracing: Perform investigative tasks to locate members and collateral when necessary.Compliance: Ensure all activities remain in strict compliance with security procedures and federal/state regulations while maintaining member confidentiality.Position RequirementsEducation: High School Diploma or equivalent.Legal: Must be bondable.Knowledge: Strong understanding of collection procedures and current federal/state laws and regulations.Communication: Exceptional oral and written communication skills for interacting with members, staff, and management.Tech Savvy: Proficiency in Microsoft Excel, Word, and Windows-based programs.Experience (Preferred): Background in a financial institution and knowledge regarding bankruptcies and small claims court.Why SIU Credit Union?Competitive Salary: We value your expertise and offer pay that reflects your skills.Comprehensive Benefits: A full program designed to support your health and future.Growth: Join a thriving organization that is deeply rooted in the Southern Illinois community.Perks: We offer paid time off, paid holidays, and a 401(k) profit share option.Ready to help our members get back on track? Apply today to join a team that values integrity, service, and professional excellence.EEO

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