Communication Skills, Credit and Collections, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Fair Debt Collection Practices Act (FDCPA), Health Insurance, Interpersonal Skills, Life Insurance, Maintain Compliance, Microsoft Office, Multilingual, Negotiation Skills, Organizational Skills, Sales, Spanish Language, Team Player, Time Management
- Life Insurance
- Monthly Performance Bonus
- IRA with company match
- Competitive base salary + industry-leading commission structure
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years ofexperience to join our team. You will be responsible for negotiating and collecting payments from your customers.
What You’ll Do:
- Manage outbound and inbound calls to recover outstanding balances
- Utilize skip-tracing tools and techniques to locate customers
- Negotiate and set up payment arrangements with consumers and businesses
- Maintain accurate and up-to-date account documentation
- Provide excellent customer service with professionalism and empathy
- Ensure compliance with FDCPA and internal policies
What We’re Looking For:
- Bilingual in Spanish (preferred but not required)
- Minimum 3 years of experience in third-party collections
- Proven negotiation and sales skills
- Strong communication and interpersonal abilities
- High energy, friendly demeanor, and a professional appearance
- Self-motivated with the ability to work independently and as part of a team
- Detail-oriented with excellent time management and organizational skills
- Proficient with Microsoft Office and collection software platforms
W
Williams Rush & Associates