Job Summary We are seeking a Collections Agent to join our team. In this role, you will handle collecting outstanding debts from clients and maintaining accurate and up-to-date financial records. The ideal candidate possesses effective communication skills, excellent negotiating skills, thorough understanding of financial concepts, and people skills to uphold a professional rapport with clients and internally.
Responsibilities
Collect outstanding debts from clients through phone calls, emails, and written correspondence.
Keep a high level of organization and attention to detail, ensuring accurate and prompt financial records.
Maintain accurate documentation of account status and collection efforts.
Research client information and historical data on accounts
Communicate with clients regarding overdue accounts
Utilizing accounting and database software to manage and track accounts receivables and payables.
Review and analyze financial reports to find trends and areas for improvement.
Continuous communication with leadership to meet goals/quotas within pre-defined goal period.
Report on collection activity and present to management
Qualifications
High school diploma/GED required.
Previous experience as a Collection agent or in a similar position strongly preferred
Understanding of collection techniques
Knowledge of debt collection laws and regulations preferred
Comfortable working with Microsoft Office, Excel, and computer databases,
Ability to work well under pressure
Ability to navigate accounts payables and receiveables.