Professional Job Description
Title: Collections Analyst II / AR Resolution Specialist
Location: Houston, TX, 77032 - Onsite
Schedule: Monday-Friday | 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM
Duration: 3 Months (Possible Extensions)
Pay Range: XXXXXXXXXXX - XXXXXXXXXXX Per hr. on w2.
Position Summary
We are seeking a detail-oriented and customer-focused Collections Analyst II / AR Resolution Specialist to join our Accounts Receivable team. This position is responsible for researching and resolving issues that prevent timely customer payments, ensuring outstanding invoices are addressed efficiently and accurately.
The ideal candidate will collaborate closely with customers, Sales, Operations, Billing, and Collections teams to identify payment barriers, resolve billing discrepancies, and drive successful invoice resolution. This role requires strong analytical skills, exceptional communication abilities, and experience working in high-volume environments.
Key Responsibilities
- Investigate and resolve past-due accounts and outstanding invoices.
- Research billing discrepancies and coordinate corrective actions to facilitate payment.
- Partner with customers and internal stakeholders to identify root causes of payment delays.
- Work closely with Collections, Sales, Customer Service, and Operations teams to resolve account issues.
- Monitor aged receivables and proactively drive resolution of open balances.
- Maintain accurate account documentation and follow-up activities within company systems.
- Analyze customer accounts and payment trends to identify opportunities for process improvement.
- Ensure timely escalation and resolution of complex billing and payment issues.
- Utilize ERP, CRM, and Accounts Receivable platforms to manage customer accounts and invoice inquiries.
- Deliver exceptional customer service while maintaining strong collection and resolution performance metrics.
Required Qualifications
- 3+ years of experience in Accounts Receivable, Collections, Billing, Customer Service, or Order Management.
- Strong analytical and problem-solving skills with the ability to investigate complex account issues.
- Experience managing high-volume transaction environments.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize multiple tasks effectively.
- Detail-oriented with strong organizational and follow-up skills.
- Proven ability to collaborate cross-functionally and drive issues to successful resolution.
Preferred Qualifications
- Experience working with ERP platforms (SAP, Oracle, NetSuite, JD Edwards, or similar).
- CRM experience, preferably Salesforce.
- Experience with Accounts Receivable software such as Emagia.
- Advanced proficiency in Microsoft Excel and Microsoft Office Suite.
- Background in collections, invoice dispute resolution, customer deductions, or receivables management.
Key Skills
- Accounts Receivable
- Collections
- Billing Resolution
- Invoice Dispute Management
- Customer Service
- Aging Reports
- Reconciliation
- Cash Collections
- Payment Resolution
- Salesforce CRM
- ERP Systems
- Emagia
- Microsoft Excel
- Cross-Functional Collaboration
- Process Improvement
- Account Analysis