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Skills
Banking Operationsunmatched
Banking Servicesunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Insuranceunmatched
Loansunmatched
Mathematicsunmatched
Microsoft Windows Operating Systemunmatched
Multitaskingunmatched
Presentation/Verbal Skillsunmatched
Regulatory Complianceunmatched
Reporting Skillsunmatched
Status Reportsunmatched
Writing Skillsunmatched
Description
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Description
JOB SUMMARY: The Collection Clerk will initiate contact with dealers and insurance companies to request refunds for financed products, such as GAP Insurance, Extended Warranties, and Maintenance Agreements, for accounts in which the bank has repossessed the vehicle or the customer's insurance company has deemed the vehicle a total loss. This position will also assist the Open Lending Team with filing claims or reporting. The Collection Clerk must adhere to all Bank policies, procedures, and compliance regulations.
SKILLS REQUIRED:
1-2 years of experience in collections or bank operations preferred
Ability to prioritize in a fast-paced, high-volume environment with minimal supervision
Basic knowledge of Windows operations
Ability to type 30-35 wpm
Demonstrated ability to multitask
Excellent verbal and written communications and math skills
Must possess a high school diploma or equivalent / some college preferred
PRIMARY DUTIES:
Generate refund request letters to the dealerships and/or insurance companies for any repossessed or total loss accounts.
Follow up with dealerships and/or insurance companies via email or phone calls if refunds are not received within 14 days.
Track and record funds received. Prepare status reports for the Asset Remarketing/Recovery Manager. Scan all documentation into the Document Imaging System.
Assist the Open Lending Team with filing claims and reporting.
Other duties as assigned or required
Independent Bank is an EO/AA Employer - M/F/Vets/Disabled