The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.
Supervisory Responsibilities:
None.
Duties/Responsibilities:
Monitors the status of delinquent accounts.
Initiates collection actions by notifying account holders and cosigners of delinquent status.
Records payments made to the customer’s account.
Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance.
Identifies accounts requiring additional, personal contact for referral to third-party collector.
Ensures the security of customer files and delinquent account reports.
Performs other related duties as required.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
Excellent organizational skills with great attention to detail.
Ability to keep information confidential.
Ability to exercise integrity and discretion.
Ability to remain professional in tense situations.
Proficient in Microsoft Office Suite or related software.
Education and Experience:
At least three years of experience in credit and collection work is highly preferred.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.