Collection & Recovery Support Specialist (Hybrid, WA State)

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS - because people helping peoplestarts with supporting you

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

As a Collection & Recovery Support Specialist, you'll play a meaningful role in helping BECU support its members and protect financial well-being. In this role, you'll work across Portfolio Management teams-like Loss Management and Loan Loss Recovery-where your attention to detail and problem-solving mindset help ensure critical financial processes run smoothly.

You'll use your expertise and curiosity to navigate systems, manage transactions, and keep operations accurate and efficient. More importantly, your contributions help create better outcomes for both members and the organization-making your work not just important, but impactful every day.

This is a hybrid role requiring 2-3 days per week in the Tukwila headquarters office, with occasional additional on-site needs.

WHAT YOU'LL DO:

• Ensure Compliance: You'll uphold BECU competencies and follow all regulatory, compliance, and information security standards-helping maintain trust and integrity in everything you do.
• Manage System Transitions: You'll process system updates and transactions that move accounts from active status to charge-off, and support involuntary closures for revolving and deposit accounts with accuracy and care.
• Support Loan Modifications: You'll partner with teams like Bankruptcy, Loss Management, and Member Assistance to help facilitate loan modifications-ensuring processes are handled smoothly and effectively.
• Coordinate Debt Management Requests: You'll handle requests and communications related to external debt management programs, ensuring timely and thoughtful responses.
• Balance and Reconcile Accounts: You'll collaborate with Accounting to balance general ledgers, investigate discrepancies, and resolve out-of-balance conditions-keeping financials aligned and reliable.
• Protect Confidential Information: You'll handle sensitive member and employee information with discretion and professionalism, maintaining strict confidentiality at all times.
• Respond to Inquiries: You'll provide timely, courteous, and solution-oriented responses to both internal and external inquiries, creating a positive experience for everyone you interact with.
• Support Team Operations: You'll monitor department inboxes, process incoming mail, and step in where needed-ensuring the team operates efficiently and effectively.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• Purpose-Driven Work: Be part of a team that directly impacts member financial outcomes and organizational success.
• Skill Expansion: Strengthen your expertise in financial operations, systems, and cross-functional collaboration.
• Career Growth: Grow within a respected credit union that values internal mobility and continuous development.
• Collaborative Environment: Work alongside supportive teammates who value your input and contributions.
• Hybrid Flexibility: Enjoy a balance of in-office collaboration and remote work.
• Operational Impact: See the direct results of your work in improving processes and outcomes.
• Professional Confidence: Build your ability to make informed decisions, solve problems, and influence results.

QUALIFICATIONS:

Minimum Qualifications:

• High school diploma or equivalent
• Minimum two years of experience in collections, lending, or forced placed insurance

Desired Qualifications:

• Minimum two years of experience at BECU or another financial institution
• Detail-oriented with a high degree of accuracy and ability to make recommendations based on information obtained
• Ability to exercise confidentiality and discretionary judgment
• Ability to work well under deadlines
• Verbal and written skills to effectively communicate and provide customer service
• Minimum two years of experience at BECU or another financial institution
• Detail-oriented with a high degree of accuracy and ability to make recommendations based on information obtained
• Ability to exercise confidentiality and discretionary judgment
• Ability to work well under deadlines
• Verbal and written skills to effectively communicate and provide customer service

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.