Collection Representative I

The Collection Representative II is responsible for researching and consumer collecting delinquent accounts for McCarthy, Burgess & Wolff, Inc. (MBW).

• Responsible for:
  • Maintaining a debt collection queue using the support framework designed.
  • Achieving collection goals set by management.
  • Understanding and adhering to client guidelines
  • Maintaining daily call volumes
• Locates and notifies customers of delinquent accounts by mail or telephone to solicit payment.
• Maintains records of collection and status of accounts.
• Locates and monitors overdue accounts, using computers and a variety of automated systems.
• Records information about financial status of customers and status of collection efforts.
• Confers with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Advises customers of necessary actions and strategies for debt repayment.
• Persuades customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
• Traces delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Responsible for researching all debtors assigned.
• Performs data entry, documentation, and maintenance of customer account(s)
• Reads, comprehends, and adheres to any and all applicable ISO policies.

Qualifications and Requirements:

• Knowledge: 6+ months of experience in the Collection Industry.
• Skills/Aptitudes: Organized and detail oriented with the demonstrated ability to focus and research detailed documentation. Internet, Microsoft Outlook capabilities. Minimal Collection and/or telemarketing experience.
• Interpersonal Skills: Ability to prioritize conflicting demands, take initiative, work proactively and be resourceful; outstanding interpersonal skills with the ability to work both independently and collaboratively with a diverse set of personalities and a strong client focus; and self-starter with a desire to grow/learn. Proven ability to teach, and interact effectively in difficult situations.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Related Experience – Experience Level Desired: 6+ Months experience in the Collection industry

Education Requirements to Perform Job Role: Diploma or commensurate experience

Complexity of DutiesMedium

Reporting Hierarchy: