Collection Services Manager (Job Class: Manager, Revenue Services)

Collection Services Manager (Job Class: Manager, Revenue Services)

Salary

$70,720.00 - $84,864.00 Annually

Location

Clayton - St. Louis County, MO

Job Type

Full-Time

Job Number

2026-00080

Department

Revenue - Collector of Revenue

Opening Date

07/15/2026

Closing Date

7/28/2026 11:59 PM Central

• Description
• Benefits
• Questions

Description

The Department of Revenue for St. Louis County Government seeks a highly motived and detail-oriented individual to fill the Collection Services Manager, (Job Class: Manager, Revenue Services), role on their team. This position reports to the Deputy Collector of Revenue and will manage the operations of the cashiering unit in support of St. Louis Countys revenue collection.

Why Work with Us?

• Competitive Average Salary: Typical starting salary range is between $34.00 - $40.80 hourly, based on your experience and qualifications.
• Comprehensive Benefits: Enjoy a robust benefits package and generous Paid Time Off (PTO). Learn more about St. Louis County benefits: Competitive Benefits - St. Louis County Website
• Public Service Loan Forgiveness: We participate in this program to support your financial future. Learn more about the program: Public Service Loan Forgiveness | Federal Student Aid

Examples of Duties

• Manages, directs, coordinates, and supervises cashiering counter staff at all three County locations.
• Analyzes and organizes office operations and procedures and prepares related activity reports for management.
• Develop and implement written operating procedures, policies, and standards.
• Ensures proper staffing for expected workloads at all times.
• Responds to escalated taxpayer inquiries and complaints.
• In conjunction with other Collection Division Managers, completes office-wide projects and activities including developing the divisions budget.
• Perform other duties as required or assigned.

Minimum Qualifications

• Equivalent to a Bachelors Degree
• At least three years of related professional work experience
• The work rules for the Department of Revenue require all employees, whether they reside in St. Louis County or elsewhere, to remain current in the payment of their personal and real property taxes
• Preference may be given to applicants with the following experience:
• Banking
• High level customer service
• Cash handling
• Government / Public Sector

Supervisory Responsibilities

Manager: 1) coordinate units strategies and activities, 2) develop and implement unit policies, practices, and procedures, 3) delegate responsibility for daily operations to subordinates, 4) confer with peers to plan and coordinate work and 5) prepare and sign performance appraisals.

Additional Information

SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicants education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicants earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.

The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

HOW TO APPLY: Applicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis. We only accept on-line applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans status or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.

St. Louis County

Division of Personnel, 7th Floor

Clayton, MO 63105

(314) 615-5429

Relay MO 711 or 800-735-2966

An Equal Opportunity Employer

Fax: (314) 615-7703

www.stlouiscountymo.gov

St. Louis County offers its employees many excellent benefits with paid medical insurance, 20 days of PTO (paid time off) the first year and increasing with seniority, and 11-12 paid holidays. Employees hired for full time employment will participate in the St. Louis County retirement plan where they contribute 4% of their salary to the defined benefit plan with vesting after 7 years. Other benefits include: paid life insurance, a credit union, 457 Deferred Compensation Plan, pre-tax premium pay plan, dependent care and medical expense reimbursement plans, and short and long term disability insurance.

In addition to these benefits, as of January 1, 2023, St. Louis County approved up to 480 hours of paid parental leave for eligible employees welcoming new children, either by birth or adoption. The employee can also take up to 80 hours of leave for prenatal care and up to 80 hours for care of the child within the first year.

Please click https://stlouiscountymo.gov/saint-louis-county-missouri-careers/competitive-benefits/to view all of our benefits.

01

Have you completed a Bachelors Degree?

• Yes
• No

02

If you answered "Yes" to the previous question, in what field of study did you complete your degree? If you answered "No" or have not completed a four-year degree, please answer "NA" to this question.

03

Are you current in the payment of your personal and/or real estate property taxes?

• Yes
• No

04

How many years of Collection Services do you have, based on your previous work experience? Please provide brief details of this work experience. If you do not have this work experience, please answer "NA" to this question.

05

Do you have supervisory experience?

• Yes
• No

06

If you answered "Yes" to the previous question, how many employees have you supervised? How many years of experience do you have supervising the work of others? If you answered "No" to the previous question, please respond as NA.

07

How many years of revenue or tax collection experience do you have? Please provide brief details. If you do not have this work experience, please answer "NA" to this question.

08

What experience do you have with budget development or managing to budgetary guidelines? Please share an example of how you ensured expenses stayed within targets.

09

This role handles escalated taxpayer concerns. Please provide brief details of your approach to resolving complex or sensitive customer complaints.

10

Please provide any previous work experience you have had with St. Louis County Government including roles you held and the dates of employment. Further, please explain the reason(s) for your departure from the organization. If this does not apply to you, simply enter N/A.

Required Question

Employer St. Louis County

Address 41 South Central

7th Floor

St. Louis, Missouri, 63105

Phone 314-615-5429

Website http://www.stlouiscountymo.gov