Collection Specialist

Job description

Basic Function: The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services.

Key Responsibilities:

· Collection calls and/or correspondence in a fast-paced goal-oriented collections department

· Responsible for monitoring and maintaining assigned accounts

· Accountable for reducing delinquency for assigned accounts

· Provide customer service regarding collection issues

· Process customer refunds and review account adjustments, including resolving client discrepancies and short payments

· Enlist the efforts of sales and senior management when necessary to accelerate the collection process

· Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

Essential Functions:

· Monthly reporting to direct supervisor

· High volume communication (verbal/written) to assigned delinquent customers

· Reconcile customer disputes as they pertain to payment of outstanding balances that are due

· Provide excellent & considerate customer service

· Work independently, manage multiple priorities and work well under pressure

· Participate in team planning meetings

· Meet defined department goals and activity metrics

Required Skills:

· 3-5 years high volume corporate collections experience

· Strong Microsoft Office Knowledge (Excel, Word)

· Strong Verbal and Writing skills

· Knowledge of Billing and Collections procedures

· Accounts Receivable knowledge/experience a plus

· Strong attention to detail, goal oriented

· Experience with Great Plains a plus

· Commitment to excellent customer service

Job Type: Full-time

Salary: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)