Collection Specialist - HC

OVERVIEW: The primary purpose is to carry out collection activities to keep customer accounts current and ensure the company's liquidity status.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Follow up, collection and allocation of payments.
• Carry out collection and reporting activities according to specific deadlines.
• Reconciliation of accounts with quick resolution.
• Monitoring of customer account details for non-payments.
• Monitoring of customer account activity related to delayed payments and other irregularities.
• Collect data and prepare monthly metrics.
• Investigate and resolve customer queries.
• Process A/R adjustments.
• Organizing a recovery system and initiate collection efforts against a weekly / monthly aging.
• Communicating with customers via phone, email, mail or personally.
• Develop a relationship with customers, understanding their needs, payment habits and business.
• Assist with month-end closing.
• Additional duties as requested or required.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

COMPETENCIES:

• Must be process oriented and strive for consistency and standardization.
• Must be able to perform in a collaborative, dynamic environment with regularly shifting priorities.
• Must be self-motivated in order to meet high demands of the position / department.
• Demonstrate accuracy and thoroughness with a focus on quality.
• Monitors own work to ensure quality
• Follows through on commitments.
• Demonstrable and effective communication and interpersonal skills.
• Must use time effectively and possess excellent organizational skills
• Ability to occasionally travel domestically related to job positions and or project work.

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

EDUCATION, EXPERIENCE & TRAINING:

• High school diploma or general education degree (GED); and 3 to 5 years of A/R experience.

CERTIFICATES, LICENSES OR REGISTRATIONS:

• None required.

COMPUTER SKILLS:

• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook is required. Proficiency and familiarity with ERP Systems.

PHYSICAL DEMANDS:

The employee may occasionally stand, walk, stoop, kneel or crouch during shift. Employee will be required to regularly sit, use hand to finger, handle, feel and reach with hands and arms. Employee must be able to occasionally lift and or move up to 25 lbs.

WORK ENVIRONMENT:

• This position works in an environment with moderate noise levels.

TRAVEL:

• None is required for this position.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not construed as a complete list of all responsibilities, duties and skills requires of employees in this position. The physical demands described her are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Savaria provides equal employment opportunities and consideration to all qualified employees and applicants, including disabled individuals and veterans.