Essential Duties and Responsibilities Manages outbound and inbound calls to resolve delinquent non‑real estate and/or real estate accounts and determine reason for delinquencyProcesses, distributes, and posts consumer loan paymentsCompletes file maintenance on consumer loansProcesses telephone payments to corporate office for reconciliationCounsels customers concerning financial obligations and offers suggestions and alternativesLogs accurate notes of account status and collection efforts in the bank's system of recordMay be required to work hours outside of the typical 8‑5 workday for collection effortsEnsures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures, including the completion of required compliance trainingPerforms other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inboxQualifications Ability to read and comprehend simple instructions, short correspondence, and memosAbility to read, analyze and interpret financial reports and/or legal documentsAbility to write simple correspondenceHS Diploma/GED3‑5 years collections experience required and/or ability to performComputer Skills MS Word, Outlook, Excel, Jack Henry PlatformOther Qualifications Must possess excellent telephone and customer service skillsMust have good oral and written communication skillsMust be proficient in Microsoft Office productsMust maintain punctual and regular attendanceMust present a friendly, professional image and conductSkills Training CommunicationProfessional Telephone SkillsCustomer ServiceCritical ThinkingEqual Employment Opportunity Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.#J-18808-Ljbffr