Collection Specialist (INTERNAL)

Collection Specialist (INTERNAL)

Salary

$46,072.68 - $73,654.10 Annually

Location

144 N. Sycamore St., Petersburg VA 23803, VA

Job Type

Full-Time

Job Number

1099

Department

Billing & Collections

Opening Date

07/16/2026

Closing Date

8/16/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

General Description

The purpose of this class within the organization is to provide collection services for delinquent taxpayers. This class conducts various collection activities including servicing payment plans, filing small claims for delinquent accounts, tracking payments and transactions, and all other collection-related activities. This class works under the supervision of the Revenue Collection Administrator or his/her designee.

Essential Functions

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this job/class. Management may assign additional functions related to the type of work of the job/class as necessary.

Essential Functions:

Services delinquent tax accounts for real property, personal property, and utility accounts.

Files small claims with courts for the collection of delinquent taxes.

Confers with customers by phone or in person to resolve delinquent tax issues.

Reviews account for the accuracy of data and make corrections to accounts.

Takes orders for new services and explains bill process to new customers.

Assists Billing & Collections Division with special projects.

Prepares applications and enters collection-related data.

Additional Duties:

Calculates penalty and interest charges on delinquent accounts.

Obtains and examines all relevant information related to the collection of delinquent taxes.

Performs work related work as assigned.

Responsibilities, Requirements and Impacts

Data Responsibility:

Data Responsibility refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation. Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.

Collects, classifies or formats data or information in accordance with a prescribed schema or plan to facilitate the identification and extraction of useful information.

People Responsibility:

People include co-workers, workers in other areas or agencies and the general public.

Serves others such as customers, attends to their requests and exchanges information with them.

Asset Responsibility:

Assets responsibility refers to the responsibility for achieving economies or preventing loss within the organization.

Requires minimum responsibility for only small quantities of low cost items or supplies where opportunities for achieving economies or preventing loss are negligible.

Mathematical Requirements:

Mathematics requires the use of symbols, numbers and formulas to solve mathematical problems.

Uses addition and subtraction, multiplication and division and/or calculates ratios, rates and percents.

Communications Requirements:

Communications involves the ability to read, write, and speak.

Reads routine sentences, instructions, regulations, procedures or work orders; writes routine sentences and completes routine job forms and incident reports; speaks routine sentences using proper grammar.

Judgment Requirements:

Judgment requirements refer to the frequency and complexity of judgments and decisions given the stability of the work environments, the nature and type of guidance, and the breadth of impact of the judgments and decisions.

Responsible for very few decisions, affecting only the individual; works in a very stable environment with clear and uncomplicated written/oral instructions.

Complexity of Work:

Complexity addresses the analysis, initiative, ingenuity, concentration and creativity, required by the job and the presence of any unusual pressures present in the job.

Performs skilled work involving rules/systems with almost constant problem solving; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure.

Impact of Errors:

Impact of errors refers to consequences such as damage to equipment and property, loss of data, exposure of the organization to legal liability, and injury or death for individuals.

The impact of errors is moderately serious - affects work unit and may affect other units or citizens.

Physical Demands:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Equipment Usage:

Equipment usage involves responsibility for materials, machines, tools, equipment, work aids, and products.

Handles or uses computer or work aids involving little or no latitude for judgment regarding attainment of a standard or in selecting appropriate items.

Special Certifications and Licenses:

List any certifications associated with this work here. If there are none, Indicate

None.

Unavoidable Hazards:

None.

Safety of Others:

Safety of others refers to the level of responsibility for the safety of others, either inherent in the job or to ensure the safety of the general public. (Does not include safety of subordinates).

Requires responsibility for the safety and health of others and for occasional enforcement of the laws and standards of public health and safety.

Qualifications

Minimum Education and Experience Requirements:

Requires High School Graduation or GED equivalent.

Requires three years clerical experience involving public contact and customer service, preferably including one (1) year of clerical figure work experience.

An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the position.

Special Certifications and Licenses:

None.

For a summary of Benefits currently being offered by the City of Petersburg for Full-Time Employees Only, please click the following link: http://www.petersburgva.gov/index.aspx?NID=518

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52 - 7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Do you possess a valid Drivers License issued by the Commonwealth of Virginia, or another state with reciprocity?

• Yes
• No

04

What is your highest level of education?

• High School diploma or GED
• Some college
• Associate degree
• Bachelor degree
• Graduate degree or higher
• No degree

05

Are you a City of Petersburg employee?

• Yes, I am a City of Petersburg employee.
• No, I am not a City of Petersburg employee.

06

Describe your level of experience working in a customer service environment. Check all the answers that apply:

• Face-to-Face
• Internet or electronic email
• Site visits to customer home or place of business
• Telephone contact
• Written correspondence
• None of the above

07

Do you possess a valid Drivers License issued by the Commonwealth of Virginia, or another state with reciprocity?

• Yes
• No

08

Are you a City of Petersburg employee (full-time or part-time/temporary)?

• Yes, I am a City of Petersburg employee.
• No, I am not a City of Petersburg employee

09

How many years of data entry experience do you possess?

• 0 to 2 years of experience
• 2 to 4 years of experience
• 4 to 6 years of experience
• More than 6 years of experience

10

Do you have working knowledge of the American with Disabilities Act (ADA) and its applications?

• Yes, I do have the ability to perform the physical requirements of the position.
• No, I am unable to perform the physical requirements of the position.

11

How many years of experience do you have in customer service dealing with the general public?

• No experience
• Less than 1 year of experience
• 1 to 3 years of experience
• 3 to 5 years of experience
• More than 5 years of experience

12

Please briefly describe your experience with providing customer service (in 150 words or less):

13

Do you have experience handling payments?

• Yes
• No

14

Were you referred by US Army PaYS or Virginia Values Veterans V3? If so, please specify which program.

Required Question

Employer City of Petersburg

Address 135 No. Union Street

Petersburg, Virginia, 23803

Phone 8047332381

Website http://www.petersburgva.gov