Overview This position is based in Sacramento, CA and eligible candidates must be able to commute to our office a minimum of 3 days per week. Relocation is not available.Luxer One is committed to making life simpler by automating package acceptance and solving the package problem using the best technologies available. Whether it's last mile delivery at multifamily properties and offices, or click & collect orders in retail, we find the best solutions for our customers and ensure their success.Lead Collections Specialist role: We are seeking an experienced, detail-oriented Lead Collections Specialist to join our organization. You will lead and support a team of 5-6 collection specialists to achieve collection goals. You will also assist the Accounting Manager in document preparation and interpret complicated financial information for the operations team and upper management.Responsibilities Lead and support a team of 5-6 collection specialists to achieve collection goalsAssign and balance account portfolios and daily workload across team membersProvide guidance, coaching, and on-the-job training to improve team performanceAct as the first point of escalation for complex or sensitive accountsMonitor team productivity and ensure adherence to collection schedules and follow-upsSupport audit requirements and maintain accurate financial recordsSupport supervisors in tracking team KPIs (collections %, aging buckets)Investigate and resolve billing discrepancies and disputesSupport team goals by helping reduce overall delinquency and DSOMonitor accounts receivable aging reports and identify past-due accountsManage a portfolio of key or high-risk accountsReview and support resolution of billing disputes and payment delaysApprove or recommend payment plans, settlements, or escalationsEnsure consistent follow-up on delinquent accounts across the teamCoordinate with Billing, Sales, and Customer Service teams to resolve disputesCommunicate customer issues impacting collections to leadershipSupport initiatives to improve customer payment behavior and processesSpecial projects as assignedAssist the accounting manager in preparing documents and interpreting complicated financial information for the operations team and upper managementQualifications Bachelor's degree in Accounting, Finance, or related field5–6 years of progressive collections experience, including leadership or team coordination responsibilitiesProven track record of meeting or exceeding collection targets and reducing delinquency401k with up to 4.5% matching, untracked vacation, and a hybrid work scheduleTuition reimbursementMedical, dental, vision, and life insurance programs, as well as employee assistance programsOpportunities to advanceDesire to learn different aspects of the business, be challenged with new tasks, be mentored and growCompany promoted 42% of employees last yearLuxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.#J-18808-Ljbffr