Collections Administrator

Kforce's client in Landover, MD is seeking a detail-oriented Credit & Collections Administrator to support collections, credit administration, customer account management, and accounts receivable operations. This role is responsible for collecting past-due balances, processing credit applications, resolving customer disputes, maintaining account records, and supporting the overall credit and collections function. Key Responsibilities:

• Contact customers regarding past-due invoices and outstanding account balances
• Reconcile customer accounts and research payment discrepancies
• Review customer accounts, credit holds, and support order release decisions
• Process credit applications, customer account documentation, and credit reference requests
• Maintain accurate records of collection activity within CRM or ERP systems
• Research and resolve customer disputes, billing issues, and account concerns
• Maintain customer files, account records, and supporting documentation
• Process customer refunds, account adjustments, and general ledger updates as needed
• Generate invoices, proformas, and other customer account documentation
• Prepare month-end reports and collections reporting
• Support customer and internal inquiries related to account status and payment activity
• Respond to customer inquiries via phone and email in a professional manner
• Communicate with internal departments including Sales, Customer Service, and Finance
• Provide credit information and account status updates when appropriate
• Maintain positive customer relationships while effectively managing collections efforts

Requirements:

• 1-2 years of experience in collections, credit, accounts receivable, customer service, or related field
• Strong understanding of customer account reconciliation and collections processes
• Experience working with ERP, CRM, or accounting systems
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong communication, customer service, and problem-solving skills
• Excellent organizational skills and attention to detail
• Basic accounting and business math knowledge
• Ability to work independently and in a team environment

Preferred Qualifications:

• Experience supporting credit and collections operations
• Experience with ERP systems such as Navision, AS400, or similar platforms
• Accounts Receivable experience
• Experience handling customer disputes and account research
• Experience in distribution, manufacturing, or business-to-business environments

Key Competencies:

• Credit & Collections
• Accounts Receivable
• Customer Account Reconciliation
• Customer Service
• Credit Administration
• ERP & CRM Systems
• Problem-solving
• Communication skills
• Attention to Detail
• Time Management skills