Collections Adminstrator

Kforce has a client in Landover, MD that is seeking a Collections Adminstrator to support accounts receivable and collections activities by managing customer accounts, monitoring outstanding balances, and ensuring timely payment of invoices. The ideal candidate will have strong communication skills, a customer-focused approach, and the ability to investigate and resolve payment issues while maintaining positive client relationships. Collections professionals commonly manage customer account portfolios, aging reports, billing inquiries, and account reconciliations. Key Responsibilities:

• Manage collections activities for an assigned portfolio of customer accounts
• Contact customers regarding past-due balances and payment commitments
• Monitor aging reports and prioritize collection efforts
• Research and resolve billing discrepancies, short payments, and account issues
• Maintain accurate records of customer communications and collection activities
• Negotiate payment arrangements in accordance with company policies
• Reconcile customer accounts and ensure payments are applied correctly
• Partner with Sales, Customer Service, Billing, and Finance teams to resolve account concerns
• Escalate high-risk or delinquent accounts when necessary
• Prepare collections reports, aging updates, and account analyses
• Support month-end accounts receivable activities
• Identify process improvement opportunities to strengthen collections performance
• Experience supporting high-volume accounts receivable environments
• Experience with account reconciliations and dispute resolution

Requirements:

• Associate's or Bachelor's degree in Accounting, Finance, or Business preferred
• 2+ years of experience in Collections, Accounts Receivable, Credit, or a related financial function
• Experience managing customer or commercial account portfolios
• Strong customer service and relationship management skills
• Excellent written and verbal communication abilities
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Excel
• Ability to manage multiple priorities and meet deadlines
• Strong attention to detail and organizational skills
• Experience with ERP systems such as SAP, Oracle, NetSuite, or similar platforms preferred

Key Skills:

• Collections
• Accounts Receivable
• Customer Account Management
• Aging Reports
• Account Reconciliations
• Billing Resolution
• Cash Collections
• Dispute Resolution
• Microsoft Excel
• ERP Systems
• Customer Service
• Communication Skills
• Problem Solving
• Financial Operations