At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
Summary
The Collections Agent is responsible for supporting accounts receivable collection activities through accurate account maintenance, customer communication, and timely follow-up on outstanding balances. This role serves as the first point of contact for customer inquiries related to invoices, payments, and account status while ensuring data accuracy and excellent customer service.
Responsibilities
Perform daily collection activities on assigned accounts.
Contact customers regarding outstanding invoices and payment status.
Answer customer inquiries related to invoices, payments, account balances, and billing information.
Update account notes, payment statuses, and collection records accurately in company systems.
Process and maintain customer account information and collection documentation.
Assist with payment application research and basic account reconciliation activities.
Escalate disputed invoices, billing issues, and delinquent accounts according to established procedures.
Monitor assigned accounts and ensure timely follow-up on outstanding balances.
Maintain professional and positive customer relationships.
Support month-end collection and reporting activities as needed.
Adhere to company policies, compliance requirements, and collection procedures.
Qualifications
Associate's or Bachelor's degree in Business, Accounting or equivalent.
2+ years of accounts receivable collections experience.
Demonstrated expertise in collection processes, reconciliation, and dispute resolution.
Strong attention to detail and organizational skills.
Excellent verbal and written communication skills.
Good analytical and problem-solving skills.
Ability to manage multiple tasks in a fast-paced environment.
Customer-focused mindset with strong problem-solving skills.
Technical Skills
Proficiency with QuickBooks (basic)
Excel and reporting (medium)
Preferred
Experience in Revenue Cycle Management
Proficiency with ERP and revenue cycle software systems.
Pay Range
$70,000—$90,000 USD
Benefits
Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.
Numbers & Facts
Location
Boca Raton, FL
Salary
$70,000–$90,000 Per Year
Skills
Accountingunmatched
Accounts Receivableunmatched
Analysis Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Corporate Complianceunmatched
Credit and Collectionsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
ERP (Enterprise Resource Planning)unmatched
Healthcare Providersunmatched
Intuit Quickbooksunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Past Due Accountsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Reconciliationunmatched
Record Keepingunmatched
Regulatory Complianceunmatched
Resolve Customer Issuesunmatched
Revenue Managementunmatched
Team Playerunmatched
Time Managementunmatched
Writing Skillsunmatched
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