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Collections Agent III

Iconma

Saint John, NB

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JOB DETAILS
SALARY
$15.57–$19.11 Per Hour
SKILLS
Banking Services, Business Growth, Business Operations, Business Processes, Communication Skills, Computer Skills, Corporate Policies, Credit and Collections, Cross-Selling, Customer Support/Service, Detail Oriented, Documentation, Due Diligence, English Language, Financial Services, French Language, Health Plan, Microsoft Word, Multilingual, Negotiation Skills, Operational Support, Operations Processes, Presentation/Verbal Skills, Process Improvement, Record Keeping, Regulations, Resolve Customer Issues, Risk, Sales, Sales Prospecting, Sales Support, Time Management, Writing Skills
LOCATION
Saint John, NB
POSTED
Today
Our Client, a Banking company, is looking for a Collections Agent III for their Saint John, NB/Hybrid location.
 
Responsibilities:
  • Provides service and  or sales support on a broad range of banking products and  or solutions to existing  prospective client customers and/or partners.
  • This role contributes to the growth of the business by developing and deepening new existing relationships.
  • Provide courteous, efficient, and professional customer service to ensure inquiries, sales, and or issues are managed promptly and effectively under all conditions
  • Engage customers partners in conversation to understand and meet their current and future products and service needs by proactively providing them with information guidance Offer comprehensive product knowledge and or guidance as it relates to their respective business area Ensure customer partner problems are handled appropriately the first time, escalating issues when necessary May identify cross-sell opportunities and/or refer customers partners to internal Bank partners Expected to meet the needs of customers/partners by offering advice guidance based on their total financial situation and possessing a thorough knowledge of customer partner life cycle needs Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
  • Contribute to the achievement of business objectives by identifying sales opportunities and referrals, enabling business growth Promote full suite of products, sales, services and banking capabilities Understand and apply operating policies and procedures Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures Escalate non-standard or high-risk transactions  activities as necessary Ensure documentation that is prepared  completed is accurate and properly reflects client business intentions and is consistent with relevant rules  regulations Support and participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of all customer transactions  activities Be knowledgeable of and comply with Bank Code of Conduct Skills: Verbal and written communication skills, customer service and negotiation skills.  Ability to work independently and manage one s time.
 
Requirements:
  • Great communication
  • MS suite
  • Bilingual – French and English
  • Attention to detail
  • Previous Banking Experience
  • Ability to accurately document and record customer client information.
  • Knowledge of federal, state, and company policies, procedures and regulations as related to collections.
  • Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus. required.
  • 2-4 years financial and/or customer service experience required.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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