Call Centers, Call Volume, Communication Skills, Credit Risk, Credit and Collections, Customer Support/Service, Customer/Client Research, English Language, Leadership, Loan Restructuring, Multilingual, Organizational Skills, Payment Processing, Problem Solving Skills, Process Management, Sales Management, Spanish Language, Systems Maintenance, Tax Planning, Telephone Skills
Payment Support Coordinator
We are seeking a dedicated Payment Support Coordinator to join our team. This role involves managing payment processes, conducting outreach to delinquent clients, and supporting fast-paced collections workflows. The ideal candidate will be bilingual in Spanish and English, with a strong background in collections or customer service.
Responsibilities
- Manage inbound and outbound collection calls with delinquent clients.
- Conduct payment outreach and follow-ups across approximately 100 accounts.
- Assist with loan restructures and payment arrangements.
- Respond to email inquiries via a shared payment support inbox.
- Perform account research and update internal systems.
- Support fast-paced collections workflows to maintain service levels.
Essential Skills
- Bilingual Spanish/English.
- 1-2 years of collections experience.
- Prior experience in collections, call center, or customer service.
- Comfortable handling high-volume outreach (2030 interactions per day).
- Strong communication and problem-solving skills.
- Ability to quickly learn systems and perform basic account research/payment tracking.
Additional Skills & Qualifications
- Experience in collections or high-volume call environments.
- Capability to manage 2030+ daily interactions in a fast-paced environment.
- Strong communication skills via phone and email.
- Experience handling delinquent clients professionally.
Work Environment
This is a fully remote role aligned with EST hours. The position includes 1-3 days of onboarding and system training. You will be part of a team reporting to the Collections under Credit Risk leadership. Systems access will be provided for payment processing and account management.
Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 11, 2026.
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Aston Carter
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. We have an unrivalled commitment to delivering first class service to clients and business professionals across a variety of business disciplines, including Accounting and Finance, Change and Transformation, Compliance, Management Consultancy, Operations, and Risk and Regulation. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our client’s unique needs. Aston Carter is part of Allegis Group, a global talent solutions provider.
5,000 to 9,999 employees
Staffing/Employment Agencies
https://www.astoncarter.com/