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Collections Agent (Salary + Bonus)

Law Offices of Shan Potts

Glendale, CA(remote)

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JOB DETAILS
SKILLS
Accounts Receivable, Billing, Communication Skills, Credit and Collections, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, English Language, Exceeded Sales Goal, Immigration Law, Legal, Multilingual, Negotiation Skills, Onboarding, Organizational Skills, Past Due Accounts, Payment Processing, Presentation/Verbal Skills, Service Delivery, Spanish Language, Time Management, Writing Skills
LOCATION
Glendale, CA
POSTED
30+ days ago
Location Preferred: Guadalajara, Jalisco or Guatemala City (Remote)


About Us:
We are a U.S.-based immigration law firm committed to helping families and individuals navigate their legal journeys with integrity and professionalism. We are currently seeking a dedicated Collections Agent to manage and follow up on past-due accounts while supporting our service delivery team to ensure that work is only performed on accounts in good standing.


Key Responsibilities:


  • Contact clients with overdue balances to arrange payment and resolve outstanding accounts.
  • Communicate proactively with clients about upcoming payment deadlines to prevent delinquencies.
  • Coordinate closely with the service delivery team to flag accounts that are past due and pause services when necessary.
  • Document all client interactions and payment commitments accurately and in a timely manner.
  • Recommend accounts for escalated collection actions when needed.
  • Meet and exceed monthly collection goals to qualify for performance bonuses.
Qualifications:


  • 2+ years of experience in collections, billing, or accounts receivable.
  • Excellent communication and negotiation skills, both written and verbal.
  • Bilingual (Spanish/English) required.
  • Strong organizational skills and attention to detail.
  • Comfortable working across teams and with legal professionals.
  • Familiarity with CRM and payment processing systems a plus.
What We Offer:


  • Competitive base salary + monthly bonus incentives based on performance.
  • Stable, full-time role with long-term growth potential.
  • Supportive, mission-driven team environment.
  • Training and onboarding provided.
Preferred Candidate Location:


  • Guadalajara, Jalisco
  • Guatemala City
    (Remote work)

This is a remote position.

About the Company

L

Law Offices of Shan Potts

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