Collections Analyst, Assoc

As a Collections Associate on Client's Collections team, you'll serve as flexible, floating support across our full suite of 8 products spanning all Client's entities. No two days look the same in this role — you'll move between products and queues based on where the team needs you most, supporting case influxes, providing backup coverage, and stepping in wherever collection efforts need reinforcement.

You'll be equipped with comprehensive training essentials to build fluency across our products, then given the autonomy to float where the work is. The Collections team owns the end-to-end collections process — reviewing each account to determine the best approach, then executing that plan to bring in the maximum amount of revenue.

The ideal candidate brings collections knowledge and experience, possesses a customer-centric mindset, and is able to contribute strongly individually and as part of a small but high-performing team to optimize collection efforts and deliver on critical financial targets.

We'd love to chat if you have —
1-2+ years of direct collections experience preferably in ecommerce, payments, financial services or a similar industry
Proven ability to learn, adapt and train on new processes and procedures — this role touches 8 products, so adaptability is essential
Comfort with a highly variable day-to-day, shifting between products and case types based on team needs
Logical and rational thinker with demonstrated data analysis and investigative skills
Excellent organizational and time management skills — must have ability to prioritize and balance multiple tasks simultaneously
Strong interpersonal and decision-making skills with ability to resolve conflicts and build relationships within a dynamic organization
Nice to have: Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards

Compensation: $21.33
We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.

PDSINC, LLC is an Equal Opportunity Employer.