Our client, a water technology provider, is seeking a Collections Analyst for a 12+ month contract opportunity. This role is based in Charlotte and hybrid, working onsite Tuesdays through Thursday.
CORE RESPONSIBILITIES AND TASKS- Drive proactive improvements to Collections effectiveness
- Provide impactful proactive action plans via frequent monitoring of past due percentages
- Create and execute strategic actions plans to enhance cash flow timeliness
- Ensures SLAs are met and partners with extended Shared services team to improve performance
- Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events
- Performing root cause analysis, drives process improvement to ensure further process efficiencies
- Drive process and ensure goals are met, by participating and leading governance calls
- Timely collections and resolution of past due accounts receivable for assigned key customer accounts
- Develop and maintain positive and effective relationships with external Key Accounts and internal stake holders
- Work closely with Customers and Cash Applications Department to resolve open credits & refunds
- Lead initiatives to improve DSO, involving various internal stake holder groups
- Champion SAP improvement projects
- Dispute management
POSITION REQUIREMENTS- 4 degree - Accounting/Finance preferred
- Specialized skill training/certification a plus
KNOWLEDGE & EXPERIENCE- 5+ years of B2B Collections work experience & sound knowledge of order-to-cash process
- Excellent written and verbal communication skills
- Must be proficient in Microsoft Excel, Word, and Outlook
- SAP and Get Paid experience
- Required Portal uploading (preference for Government portals - PIEE ( WAWF) and IPP.gov
ADDITIONAL DIMENSIONS:- Processing collections for Key Accounts only and providing oversite to the third-party team that is processing collections
- Advising and supporting the third-party firm on escalated issues
- Proactive and analytical role to look for process improvements, this role is no longer driven by workload (quotas and productivity standards)
- Measured on coaching, guiding and mentoring third party team as well as collection productivity for key accounts
- Proactively lead efforts that lend to continuous improvement opportunities
- Identify and execute initiatives to improve DSO
Pay Rate: $25.23 -$27.23/hr depending on experience and skills.