8 - 5 pm ET
Client would like someone in Charlotte area
Hybrid 3 days a week- can be in any time zone but must be available to work ET
Virtual interview - 30 mins
Must have 1 year experience within the past three years using SAP
Top 3 skills - B2B collections experience, good communication skills, good excel skills
Core Responsibilities And Tasks
Drive proactive improvements to Collections effectiveness
Provide impactful proactive action plans via frequent monitoring of past due percentages
Create and execute strategic actions plans to enhance cash flow timeliness
Ensures SLAs are met and partners with extended Shared services team to improve performance
Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events
Performing root cause analysis, drives process improvement to ensure further process efficiencies
Drive process and ensure goals are met, by participating and leading governance calls
Timely collections and resolution of past due accounts receivable for assigned key customer accounts
Develop and maintain positive and effective relationships with external Key Accounts and internal stake holders
Work closely with Customers and Cash Applications Department to resolve open credits & refunds
Lead initiatives to improve DSO, involving various internal stake holder groups
Champion SAP improvement projects
Dispute management
Position Requirements
Formal Education
Minimum qualification
University (Bachelors) degree -- in Accounting/Finance preferred
Specialized skill training/certification a plus
Knowledge & Experience:
5%2B years of B2B Collections work experience & sound knowledge of order-to-cash process
Excellent written and verbal communication skills
Must be proficient in Microsoft Excel, Word, and Outlook
SAP and Get Paid experience
Portal uploading (preference for Government portals - PIEE ( WAWF) and IPP.gov
Additional Dimensions:
Processing collections for Key Accounts only and providing oversite to the third-party team that is processing collections
Advising and supporting the third-party firm on escalated issues
Proactive and analytical role to look for process improvements, this role is no longer driven by workload (quotas and productivity standards)
Measured on coaching, guiding and mentoring third party team as well as collection productivity for key accounts
Proactively lead efforts that lend to continuous improvement opportunities
Identify and execute initiatives to improve DSO